NHS AFC: Band 3
Main area: Ophthalmology
Grade: NHS AFC: Band 3
Contract: Fixed term: 12 months (Maternity cover)
Hours: Full time - 37.5 hours per week
Job ref: 361-6791104
Site: Lister Hospital
Town: Stevenage
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 01/01/2025 23:59
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.
The successful candidate will be required to work cross-site at Lister Hospital, New QEII Hospital in Welwyn Garden City, and Hertford County Hospital.
This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross-site shifts, including working on one Saturday a month.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List, and Reception teams.
The successful candidate will need to be confident dealing with members of the public in both face-to-face and telephone situations.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. Booking clinics, answering the phone, providing reception cover for clinics.
2. Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.
3. Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.
4. Confirm the validity and accuracy of patient demographics and update appropriate systems.
5. Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.
6. Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications and Training
* NVQ level 3 or equivalent
* Literate and numerate
* ECDL
Previous Experience
* Ability to work in a busy office Environment
* Keep accurate and complete records consistent with legislation, policy and procedures
* Experience of NHS patient records processes
* Understanding of NHS procedures
Skills
Knowledge
* Knowledge of NHS PAS systems
Other Requirements
* The ability to work unsupervised with managerial support
* Flexible and able to work using initiative
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious about the lived experience of others, seek out best practices, and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce that represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss the potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net.
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
Prince's Trust Support
If you’re aged between 16 and 30 years old, you can get FREE employability support from The Prince’s Trust. The Prince’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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