Department: Claims Management Location: Stoke Description Hours: Full-Time, 37.5 hours Monday-Friday. Location: Stoke-on-Trent/Hybrid This position is hybrid based out of our office in Stoke-on-Trent, successful candidates will therefore be required to attend the premises on a regular basis to start. Our Opportunity: In this role, you will be responsible for handling low level liability claims of £25K and below on behalf of various insurers. Your responsibilities will include the investigation and assessment of any evidence surrounding our policyholders claim against their policy, ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Knowledge and Abilities: This role would suit candidates who have experience in cradle to grave handling in any type of claim, who have experience ideally in Fast-Track and/or Recoveries. Other desirable attributes include: Good communications skills at all levels Excellent customer service. The ability to work as part of a team. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills Benefits: Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan INDUKI