Customer Service
Our client is seeking a motivated and enthusiastic individual to perform a multi-functional position within the Customer Services department. Responsibilities include:
1. Handling enquiries and complaints.
2. POD/service performance reporting.
3. Booking inbound/outbound collections.
4. Communicating effectively with customers, other departments, and overseas offices via email and telephone.
5. Resolving customer queries and complaints via phone and email within a dedicated time frame.
6. Generating and providing quotations to customers.
7. Liaising with office and agents to ensure KPIs are met and adhered to.
8. Monitoring shipment contents in line with compliance and liaising with customers on restrictions and prohibitions.
9. Ensuring status updates and PODs on all consignments are updated within the transit time and provided to the customer.
10. Completing collection notes prior to handover to the operations department.
11. Performing ad-hoc tasks as required.
Experience:
Previous customer service experience is desirable but not essential as full training will be provided. Strong Microsoft Office skills including Excel, Word, and Outlook are required. Candidates should have the ability to learn, adapt, and prioritize in line with deadlines, and possess a high level of attention to detail. A genuine desire to grow their skillset with a can-do approach to all tasks is essential.
Experience in the courier industry is a distinct advantage.
Salary: £24,000 – 26,000 P.A.
Full time, office-based. Monday – Friday, 9am – 5pm.
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