4 x Customer Service Advisors - Sales Support - Office based (Basic Salary plus Bonus* - OTE £30K)
Direct message the job poster from RETaiL AI
About RETaiL AI Limited
RETaiL AI Limited is at the forefront of AI-driven retail security and audio technology, providing cutting-edge solutions to convenience stores and retail groups across the UK. Our innovative AI audio and security products are transforming in-store experiences, enhancing security, and optimising business operations for retailers nationwide.
Join Our Dynamic Team!
Are you passionate about delivering outstanding customer service while supporting sales, broadcast and support operations? Do you thrive in a fast-paced, tech-driven environment? If so, we want you to be part of our growing team at RETAIL AI!
We are seeking 4 x Sales Support & Customer Service Advisors to provide exceptional client support and play a key role in the commercial team. You will be the first point of contact for customer enquiries, ensuring a seamless experience and contributing to our business growth.
Key Responsibilities:
* Handle client enquiries via phone, email, video and chat, providing accurate and timely solutions.
* Proactively support the sales team by managing inbound sales enquiries, sourcing leads, booking appointments, processing orders, and following up on clients.
* Maintain and update customer records, ensuring data accuracy in CRM systems.
* Work closely with internal teams, including sales, marketing, and technical support, to resolve customer issues efficiently.
* Identify opportunities to enhance the customer experience and provide feedback for process improvements.
* Assist in sales administration, such as preparing quotes, managing product information, and coordinating logistics.
What We’re Looking For:
* Previous experience in customer service, sales support, or account management, preferably in the tech or retail sectors.
* Strong communication and interpersonal skills with a proactive approach to problem-solving.
* Ability to work efficiently in a fast-paced, team-oriented office environment.
* A keen eye for detail and strong organisational skills to manage multiple tasks effectively.
* Proficiency with CRM software and Microsoft Office Suite (Excel, Outlook, Word).
* A passion for technology and innovation, with the drive to enhance customer experiences.
Why Join Us?
* Competitive salary package with an OTE of £30K.
* Opportunity to work with cutting-edge AI solutions in the retail industry.
* A supportive and collaborative office-based environment.
* Career development opportunities within a rapidly growing company.
If you’re looking for a permanent role where you can make a real impact while advancing your career in customer service and sales support, we’d love to hear from you!
Email your CV to recruitment@retail-ai.uk, call 01698 451949 to book a chat with HR
Seniority level
Entry level
Employment type
Full-time
Industries
Retail
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