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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
Job overview
The post holder will be part of the Network Team delivering an efficient, responsive, cost effective and quality driven service to the userbase and customers on 300+ sites. The post holder's main role will be to work as part of the Network Team maintaining the systems and equipment for providing wired and wireless network services, and user connectivity. The postholder will provide resolutions to faults and requests within the agreed SLAs for each customer, with guidance from senior members of the Network Team.
Main duties of the job
* Manage own work to deliver agreed programmes on time and in full.
* Be aware of our customers and their objectives.
* Be aware of relevant developments within the NHS environment and beyond.
* Participate in the delivery of work programmes for the Network Team.
* Assist in ensuring that customers gain maximum benefit from the opportunities provided by the Infrastructure.
* Support and management of the Analogue telephony systems used by the Trust.
* Assist with Research and testing of connectivity for new devices for use with Wi-fi and new systems.
* Ensure that all work is completed in accordance with agreed timetables and SLAs.
* Assist with the implementation and connectivity of new systems and devices to the 'Data Network'.
Detailed job description and main responsibilities
* Provide third line support for Network Infrastructure / connectivity for Systems across all sites with support from senior Network Team staff.
* Adhere to all system documentation and update as required.
* Investigate IM&T telephony issues, analyse and choose the best option to resolve the issue with guidance from Network Team.
* Provide training for other staff & customers in connecting devices to the network.
* Create and develop "How To" documents to enable customers and staff to install and manage their own devices.
* To liaise with third party support contractors, and to bring any issues relating to their performance to the attention of the IM&T Service Manager.
* Occasional work within HM Prison establishments which require post holder to apply for Counter Terrorism Clearance.
* May be required to work outside normal hours to facilitate system maintenance / upgrades or project work on an ad hoc basis.
* Participate in an out of hours on call rota providing network cover for systems and user connectivity.
Person specification
QUALIFICATIONS / TRAINING
* Educated to degree level or having equivalent relevant experience working to support a large multi-site data network and hardware.
* Good level of education GCSE level Maths, English.
* Commitment to continuing professional development.
* Demonstrable competency undertaking mandatory training.
KNOWLEDGE, EXPERIENCE & EXPERTISE
* Significant experience of operating a range of recent operating systems on computers and network switches, cores and firewalls.
* Excellent understanding and experience of troubleshooting of networking LAN / WAN protocols (in particular TCPIP).
* Good working knowledge of available infrastructure systems.
* Significant experience of working with a technology infrastructure team.
* Experience of managing 3rd party contractors whilst on site.
* Significant experience in working in the NHS or other large organisations.
* Working knowledge of Network Architecture and infrastructure.
* Ability to take complex system configuration and relay this in a simplified way to other non-technical staff / customers.
* Good working knowledge of configuring firewalls.
* Knowledge and expertise in Wifi networks.
* Awareness of confidentiality and security standards associated with network systems.
* Ability to draw out theory into diagrams using software eg Visio.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
* Excellent communication and organisational skills.
* Ability to work without direct supervision and follow procedural guidelines.
* Ability to advise and support customers at all levels within organisation.
* Ability to work on own initiative and within a team.
* Ability to handle many different tasks at once through planning and organising workload.
* Enthusiastic and committed to make changes which will deliver benefits in patient care.
* Advanced keyboard skills - inputting complex technical data into systems.
* Ability to logically analyse facts and information to allow a resolution for a given problem to be successfully implemented.
If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.
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