We are growing our hospitality team over the summer season, and have a range of hours and shifts available.Full training will be provided, but experience in hospitality - caf and/or housekeeping would be beneficial.
Please see our website for full details of the role
The hospitality assistant will support the running of the Visitors centre including - cafe, accommodation block, retail and visitor experience.
Accommodation: To provide a clean and safe environment for visitors to experience in all areas of the Rewilding Centre and Accommodation block.
Cafe: To be part of a small team of catering staff working in the kitchen and cafe, responsible for preparing and serving all meals as part of the Rewilding Centre experience.
Visitor Experience & Retail: Responsible for providing a warm welcome to all visitors to the Rewilding Centre. Processing retail sales and ensuring stock/displays are replenished as needed.
Key responsibilities
Accommodation duties:
● Cleaning all areas of the Rewilding Centre and Accommodation block in line with housekeeping schedule (excluding Rewilding Centre main kitchen).
● Replenishing paper towels, toilet rolls, soap and sanitisers in all toilets.
● Emptying waste bins and ensuring they are disposed of correctly across the whole centre and in line with relevant legislation.
● Cleaning all fixtures and fittings as per the housekeeping schedule.
● Cleaning all rooms after use and ready for the next guests.
● Communicating to the Housekeeping Supervisor when cleaning consumables are to be reordered to ensure supplies are constant.
● Reporting maintenance work to the appropriate post.
● Supporting the guest experience from pre-arrival until checkout
● Communicating with admin re. Bookings schedule
● Ensuring rooms are prepared for arrival
● Assisting with guests’ requests/concerns during their stay
Catering Assistant / cafe duties:
● Assisting with the preparation and serving of all meals and beverages to customers.
● Supporting the kitchen team as necessary
● Liaising with the Cafe manager and kitchen team to make sure there is an adequate choice of menu items throughout the day.
● Knowing what is on the menu and what it contains.
● Making sure allergy and dietary information is clearly displayed for all food/drink.
● Ensuring that the service areas are clean and tidy at all times and food hygiene/health and safety regulations are followed.
● Maintaining outstanding levels of customer service, processing sales quickly, accurately and efficient use of till operations.
● Assist with the cleaning of all crockery, cutlery and service utensils within the Centre.
● Contribute towards the delivery of hospitality and events around the Centre including the set-up, service and clear down as required.
Visitor Experience and Retail duties:
● Provide a warm & enthusiastic welcome to all visitors to the Rewilding Centre
● Engage with visitors and share knowledge of the Rewilding Centre and the estate ensuring that visitors get the most out of their visit
● Process retail sales, assist visitors in finding sizes, colours and options with clothing. Replenish stock as required.