Job summary To meet patient hydration and nutrition needs by providing tea rounds for patients and assisting with serving meals. To maintain stock control, report cleanliness and maintenance issues, Main duties of the job To meet patient hydration and nutrition needs by providing tea rounds for patients and assisting with serving meals. About us EFFORT, PHYSICAL SKILLS and WORKING CONDITIONS: Physical skills On a daily basis, the post holder is involved in moving the tea trolley, linen trolley and other equipment. As required they will assist in the positioning of patients so they can maintain adequate nutritional intake in line with Trust policy. Physical effort The post holder will undertake 4 drinks rounds a day, will be on the move for majority of the 7.5 hour shift. Will have some computer based work when stock ordering, reporting faults. Mental effort Prioritise workload effectively under supervision of ward manager. Emotional effort To support patients with their emotional wellbeing on a daily basis during routine interactions Working conditions Maintain a high standard of infection control, ensuring safe disposal of materials contaminated with body fluids such as blood, urine and faeces, adhering to the Hospital Infection Control Policy at all times. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per anunm Contract Permanent Working pattern Full-time Reference number 812-25-FOB-QVM-HK Job locations QVM School lane Welwyn AL6 9PW Job description Job responsibilities Operational Delivery Undertake regular tea/drinks rounds for patients. Responsible for preparation and service of snacks and drinks when requested by a patient or relative. Ensure that the 'red' tray system is implemented to denote those nutritionally at risk. Ensure hand wipes and serviettes are available for patients at meal times along with condiments. Assist in the monitoring and documentation of patients nutritional intake, ensuring nursing staff are made aware of any problems. Assist patients at meal times with cutting up food and if necessary assisting with feeding as requested by the Nurse in Charge. Co-ordinate extra meal requirements as required. Attend and participate in ward catering meetings. Supporting the Ward Manager by highlighting and reporting areas of the ward that are not cleaned to the standards agreed. Responsible for ensuring the ward remains tidy. Assist with clearing bed areas following a patient discharge or transfer, including cleaning and removal of equipment to correct storage area, cleaning locker, bed and chair. Responsible for the general care of plants and flowers bought into the ward including the regular cleaning of vases. Be responsive to patient requests and liaise with nursing staff regarding patient errands. Assist patients in the completion of menus, offering alternatives and choices if necessary. Ensure that the menus are completed clearly and on time. Maintain the safety and storage of the Trust's and patients' property and belongings in line with Hospital Policy. Put away the weekly stock order and restock cupboard areas and linen trolleys as required. Undertake the moving and positioning of equipment, adhering to the Trust's Moving and Handling Policy. Patient / Customer Care To maintain good communication with patients, families and colleagues. Assist the patients to meet their hydration and nutritional needs Assist with moving and positioning of patients in preparation for mealtimes, adhering to the Trusts Moving and Handling Policy Accurate completion of hydration and nutrition charts Communication and Relationship Building Communicate effectively with ward staff, cleaning and catering staff. Must effectively manage barriers when communicating with people with special needs e.g hard of hearing or cognitive problems. Must be able to communicate in a written and verbal form. Welcome visitors to the ward and assist with queries. Answer the phone in the absence of the admin staff, effectively take messages and deal with enquiries. Service Development and Improvement Attend ward meetings. Offer up ideas for improvement and be involved in carrying them through. To uphold the Trusts values and vision Management and Leadership Participate in the induction of new staff/ students/ volunteers as appropriate. Finance and Resource Management Complete the weekly stock order. Complete rotation of stock, monitoring expiry dates. Information Management Maintain confidentiality and manage information sensitively. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. Job description Job responsibilities Operational Delivery Undertake regular tea/drinks rounds for patients. Responsible for preparation and service of snacks and drinks when requested by a patient or relative. Ensure that the 'red' tray system is implemented to denote those nutritionally at risk. Ensure hand wipes and serviettes are available for patients at meal times along with condiments. Assist in the monitoring and documentation of patients nutritional intake, ensuring nursing staff are made aware of any problems. Assist patients at meal times with cutting up food and if necessary assisting with feeding as requested by the Nurse in Charge. Co-ordinate extra meal requirements as required. Attend and participate in ward catering meetings. Supporting the Ward Manager by highlighting and reporting areas of the ward that are not cleaned to the standards agreed. Responsible for ensuring the ward remains tidy. Assist with clearing bed areas following a patient discharge or transfer, including cleaning and removal of equipment to correct storage area, cleaning locker, bed and chair. Responsible for the general care of plants and flowers bought into the ward including the regular cleaning of vases. Be responsive to patient requests and liaise with nursing staff regarding patient errands. Assist patients in the completion of menus, offering alternatives and choices if necessary. Ensure that the menus are completed clearly and on time. Maintain the safety and storage of the Trust's and patients' property and belongings in line with Hospital Policy. Put away the weekly stock order and restock cupboard areas and linen trolleys as required. Undertake the moving and positioning of equipment, adhering to the Trust's Moving and Handling Policy. Patient / Customer Care To maintain good communication with patients, families and colleagues. Assist the patients to meet their hydration and nutritional needs Assist with moving and positioning of patients in preparation for mealtimes, adhering to the Trusts Moving and Handling Policy Accurate completion of hydration and nutrition charts Communication and Relationship Building Communicate effectively with ward staff, cleaning and catering staff. Must effectively manage barriers when communicating with people with special needs e.g hard of hearing or cognitive problems. Must be able to communicate in a written and verbal form. Welcome visitors to the ward and assist with queries. Answer the phone in the absence of the admin staff, effectively take messages and deal with enquiries. Service Development and Improvement Attend ward meetings. Offer up ideas for improvement and be involved in carrying them through. To uphold the Trusts values and vision Management and Leadership Participate in the induction of new staff/ students/ volunteers as appropriate. Finance and Resource Management Complete the weekly stock order. Complete rotation of stock, monitoring expiry dates. Information Management Maintain confidentiality and manage information sensitively. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. Person Specification Qualifications Essential Good standard of education to GCSE standard / NVQ 2 or equivalent Basic computer skills. Evidence of good attendance record Experience Essential Experience of working with diverse groups of people Team working. Person Specification Qualifications Essential Good standard of education to GCSE standard / NVQ 2 or equivalent Basic computer skills. Evidence of good attendance record Experience Essential Experience of working with diverse groups of people Team working. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hertfordshire Community NHS Trust Address QVM School lane Welwyn AL6 9PW Employer's website https://www.hct.nhs.uk (Opens in a new tab)