Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions for a total of 26.5 hours per week.
Full training will be provided to the post-holder and you will be assigned a main base; however, the position will be multi-site working, and it will be essential that the post-holder can cover all locations.
Main duties of the job
* Maintain a professional & effective receptionist service to patients.
* Provide telephone & face-to-face access for patients to book, cancel & check appointments as per the patients' request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
* Support patients who may have a problem or complaint.
* Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
* Engage in customer services processes & policy to provide a high quality internal & external service standard.
* Other relevant duties, including projects, as agreed with the senior receptionist.
About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care, and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail, and commitment to quality-of-service delivery.
Person Specification
Qualifications
* Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
Experience
* Previous computer training and experience.
* Ability to work effectively with others.
* Excellent organisational, time management, communication skills, and attention to detail.
* Ability to work with highly confidential information.
* Experience within a customer service environment.
* The following skills and experience are also desirable:
* Entry-level knowledge of emails and Microsoft products.
* Previous experience of working within the NHS or in a call-centre setting preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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