Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
1. Welcoming our customers and providing excellent service during their visit.
2. Till and queue management, including processing transactions, refunds and exchanges at the till and responding to customer feedback.
3. Learning all about our range of products, including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
4. Running tasting sessions and demonstrations of products.
5. Working with the team to support deliveries and stock, ensuring the delivery area is kept clear and tidy in line with health and safety guidelines and maintaining the appearance of the store and café areas.
6. Preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to allergens, quality, and health and safety standards if your store has a café area.
You don’t need to have retail experience to work here; however, we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
1. £10.50 per hour (London stores: from £11.60 - £12.60 per hour dependent on location. €13.65 per hour ROI)
2. Incentives based on performance
3. 50% unlimited staff discount to treat yourself and your friends and family
4. 70% discount off a stay in our Hotel in St Lucia
5. We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
6. A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
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