We are looking for a passionate, engaging and driven addition to our amazing site services team to deliver outstanding traffic and transport services across the Eden Project contributing to a world class welcome for our guests.
Available contracts:
Permanent, 20 hours per week
Fixed Term (until February 2026), Zero hours
The closing date for applications for these roles is 17th March 2025.
Job Description
Job Family Definition
Roles within the Engagement, Learning and Engagement job family focus upon the Eden experience, providing activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.
Role Purpose
To develop skills and inspire you with the Eden passion required to put the guest-first and deliver a world class experience. Responsible for the provision of the Eden Shuttle service, car parking and associated guest experience to actively contribute to the education and enjoyment of guests. To manage traffic efficiently and effectively and make positive first-impressions to guests upon their arrival.
Key Accountabilities
1. Responsible for the safety of up to 25 guests whilst they are travelling on the Eden Shuttle service. To work to an efficient traffic management plan that ensures the anticipated visitor numbers are parked quickly and effectively, optimizing the available spaces. Assist other teams within Eden, where transport is required to support events, exhibitions or visitor programmes.
2. Greeting each guest with eye contact, a smile and ‘hello’, and maximizing opportunities for conversation, you will champion inclusivity and accessibility. You will have a clear understanding of Eden’s aims and ethos, site layout and highlights, and will actively engage and interact with our guests.
3. Work with leadership and colleagues in ensuring that areas of work are always clean and tidy. Putting yourself in the guests’ shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests’ expectations are not being met.
4. Aim to understand and assist every guest with their H&S and welfare in mind, ensuring that concerns and problems are dealt with swiftly and appropriately. Responsible for the daily safety user checks of the Shuttles and for the safe operation of these services at all times.
5. Work with leadership and colleagues ensuring that everyone supports each other seamlessly and that the best possible guest experience is delivered; from arrival to departure. Variety is at the heart of the role and with the appropriate training and support you may be required to work in the stewards, retail and admissions, hospitality and events teams, and according to business need.
Demands of the Role
The role holder will be required to hold a full UK driving license. Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable.
Minimum of 1 years’ experience in a driving role. Strong character, team player and a ‘can do’ attitude. ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own, basic vehicle fault finding, problem solving, supported by a good level of interpersonal skills. Chapter 8 training is desirable.
Decision-making
Make day to day decisions with the Team Supervisor in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager.
Self-motivated with the ability to work on your own and as a team to tackle challenges head on with a positive, can-do attitude. Collaborates with colleagues and the Team Leader to devise innovative and creative ways to improve the Eden Shuttle and Car Parking services to enhance these aspects of the guest experience.
People & asset management
Assists less experienced staff and trainees providing on-the-job training and coaching as required. A shared responsibility for the basic care, cleanliness and daily routine maintenance of the Eden Shuttle and minibus.
The job holder will regularly be required to engage, communicate and interact with guests. Communicate well at all levels with the ability to feed back to the Team when needed. Positively champions and promotes the guest experience through all aspects of your role. Provides the highest level of support to the team.
Operational environment
The role holder will be working outside in all weathers with long periods of standing amongst constant moving traffic. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings.
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