Overview
The Office & Operations Manager is responsible for ensuring the smooth day-to-day operations of the business by coordinating between departments, managing schedules, overseeing logistics, and handling procurement and invoicing. This role requires excellent organisational skills, proactive problem-solving, and the ability to streamline processes to enhance efficiency and productivity.
Key Responsibilities
1. Operations & Workflow Management
1. Oversee and coordinate the daily operations of the business to ensure efficiency.
2. Develop and implement processes to improve productivity across departments.
3. Set weekly goals and create structured plans to optimise workflows.
4. Monitor project progress, ensuring deadlines are met.
2. Cross-Department Coordination
1. Act as the central point of communication between design, workshop, logistics, and installation teams.
2. Ensure that project requirements, schedules, and updates are effectively shared across teams.
3. Address and resolve operational challenges, ensuring a smooth workflow.
3. Calendar & Scheduling Management
1. Manage and coordinate company calendars, including project timelines, team meetings, and client appointments.
2. Plan and schedule weekly priorities for the team.
3. Ensure all departments are aligned with upcoming deadlines and commitments.
4. Logistics & Procurement
1. Oversee the ordering and procurement of materials, ensuring timely delivery for projects.
2. Maintain relationships with suppliers and negotiate pricing for cost-effective purchasing.
3. Manage inventory, ensuring stock levels are maintained for smooth operations.
4. Coordinate logistics for deliveries and installations, ensuring schedules align with project timelines.
5. Manage invoicing, ensuring accurate and timely billing for clients.
6. Track project costs and expenses to stay within budget.
7. Work closely with the directors to ensure payments are received and suppliers are paid on time.
5. Office Management & Administration
1. Maintain an organised and efficient office environment.
2. Implement office systems and tools to improve efficiency.
3. Handle correspondence, documentation, and record-keeping.
6. Problem-Solving & Process Improvement
1. Identify bottlenecks in operations and suggest improvements.
2. Proactively address and resolve operational challenges.
3. Continuously assess and refine processes to enhance business performance.
4. Support team members by providing clear guidance and structure.
5. Assist directors in organising work functions and team events.
6. Help onboard new employees, ensuring smooth integration into workflows.
7. Foster a positive, collaborative, and motivated work environment.
Key Skills & Qualities
1. Strong organisational and time-management skills
2. Excellent communication and coordination abilities
3. Problem-solving and proactive mindset
4. Financial awareness (invoicing, budgeting, and cost tracking)
5. Ability to multitask and prioritise effectively
6. Experience in logistics, procurement, and operational planning
7. Proficiency in office management tools (Excel, QuickBooks, project management software, etc.)
Why Join Us?
At Flegg Bespoke Joinery, you’ll be part of a dynamic, supportive team that values creativity, precision, and client satisfaction. This role offers the opportunity to work on exciting bespoke projects, collaborate with skilled craftsmen, and make a real impact in a growing company.
Interested? Apply now or share this with someone who might be the perfect fit!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Furniture and Home Furnishings Manufacturing
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