This role is the management and overseeing of The Supplier & Customer On-Boarding Team which is responsible for setting up suppliers in Oracle e-Business Suite (CP&F). This allows contracts to be tendered and awarded and payments made to suppliers via the Exostar interface. They also support customer set up to ensure MOD receives its income when due to enable MOD to charge and recover income for goods and services.
You will be responsible for:
The operational performance of Supplier / Customer On-boarding, consistently delivering services with KPI/PI indicators through effective management of inbound demand.
Responsibility for end-to-end Line Management of direct reports in line with MoD policy and process.
Provides clear and specific advice/guidance to internal and external Stakeholders and training or coaching to direct reports as required to ensure On-Boarding services are completed accurately and within KPI/PI requirements.
Monitoring and ensuring that customers and suppliers are receiving the highest level of service.
Informing team of updates to on-boarding services and ensuring appropriate training/guidance is in place as required.
Identifying opportunities for continuous improvement and feeding into the continuous improvement process.