About the Role
The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services, you will be mainly working back of house on our telephone-based system, helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and our local area. We put the fun back into our guests' holiday, so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring that any jobs and feedback are logged and followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything they may need help with.
Normal working hours: We are currently looking for a full-time team to join us in Guest Services. Normal working hours will be a shift between 9am and 9pm on our arrival days, and any other day will be 9am to 5pm. We are open 7 days a week, so flexibility with days, start, and finish times will be needed to ensure we can give our guests a great experience.
Key Responsibilities
1. Provide exceptional service to our guests, ensuring their needs are met.
2. Communicate effectively and confidently with guests over the telephone.
3. Log jobs and feedback using various systems.
4. Support colleagues and work as part of a team.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an altogether more entertaining and fun break, brought to life through our three mighty values. So, if you want a role where you create smiles, where you aren’t afraid to get stuck in, and where the team genuinely cares for each other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
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