Job Description
Join us as a SEO Business Change Manager for our client the Home Office.
The Role:
Main Responsibilities:
* Act as a contact between the senior leadership team and our people, in person, by telephone and email.
* Support the G7 Business Manager to deliver business change across the business, including communicating developments and updates.
* Develop and share business change delivery plans and roadmaps to aid the delivery of change to the business.
* Establish and maintain excellent working relationships with senior managers and stakeholders, working proactively to resolve conflicts and prioritizing issues.
* Work iteratively with leads, Portfolio Services, business change managers, and stakeholders to identify potential blockers to delivery.
* Engage with Border Force officers when required to establish user needs.
* Gain the views of senior managers on actions for governance and change meetings to support ad-hoc reporting requests.
* Assist in running the change process, including producing and circulating minutes, taking actions/notes, and escalating issues where appropriate.
* Organize staff/team meetings in and out of the office, including senior stakeholder and internal away days, internal meetings, events, and external meetings.
* Attend senior leadership meetings on behalf of the Product Lifecycle management team when required.
* Undertake knowledge management activities: identifying, controlling, and storing any relevant information, and maintaining knowledge items.
* Share knowledge and expertise with others, coaching and supporting team members as required.
* Other Ad Hoc Duties: Provide cover for the Business Function leads whilst they are absent and perform ad hoc duties for stream areas commensurate with the grade.
Person Specification:
* Business Change management and delivery experience.
* Excellent communication skills, verbal and written, with an understanding of the use of different channels and formats for different audiences.
* Good planning capabilities with attention to detail, highly organized, and able to prioritize ever-changing workloads.
* Highly motivated with experience in multitasking daily in a fast-paced environment.
* Ability to communicate in a straightforward, honest, and engaging manner, choosing appropriate styles and methods to maximize understanding and impact.
* A track record of leading from the front.
* Sound working knowledge of Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
* Ability to apply good judgment, common sense, and discretion in making decisions and solving problems on behalf of senior colleagues.
* Ability to work within a team and liaise with stakeholders and customers.
* Ability to build relationships with peers across the organization.
* Ability to work with diverse teams across multiple locations and technologies.
#J-18808-Ljbffr