Job summary We are looking for a highly compentant manager with excellent interpersonal and leadership skills to join our well established practice. The successful candidate will be a well-rounded manager, business minded with a strategic vision whilst also supporting and developing the team and promoting well being. They will be responsible for the business aspects of the practice and oversee the operational functions, balancing the needs of the practice with the constant changes in primary care. They will have experience of managing teams, finance, compliance and be confident and capable in the areas of HR. Supported by a wide ranging administrative team and working closely with the Management GP Partners, they will provide advice to the partnership and ensure the practice meets its contractual requirements. Although experience of working in general practice is desirable, we welcome applications from experienced Managers who can demonstrate that they have the skills in the areas required. Main duties of the job To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. Please see Job Description About us We are a well-established, patient-focused GP practice located in Bilston. Our practice is dedicated to delivering high-quality healthcare to a diverse, multicultural population, and we pride ourselves on providing patient-centered care that meets the unique needs of our community. As a high QOF-achieving practice, we are committed to using data and technology to drive excellent health outcomes, continually striving for improvement and efficiency. Our practice is paper-lite, ensuring that we make the most of modern technology to streamline operations and enhance patient care. We are looking for an enthusiastic and experienced Practice Manager to join our small, close-knit team. As a training practice, we offer a dynamic environment where professional development and growth are key priorities. You will play a crucial role in leading our team to provide the best possible service to our patients while overseeing the smooth running of the practice. Additionally, as the lead employer for our local Primary Care Network (PCN), you will have the opportunity to collaborate with a range of healthcare professionals and contribute to the broader vision of primary care in the area. If you are passionate about healthcare administration, leading a small team in a vibrant multicultural setting, and making a real impact with the use of technology and data, we would love to hear from you. Join us and be part of shaping the future of healthcare in Bilston Date posted 13 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number W0036-25-0001 Job locations Bilston Health Centre Prouds Lane Bilston West Midlands WV14 6PW Job description Job responsibilities Please refer to the job description attached for more details and an outline of the role. Also see the person spec Job description Job responsibilities Please refer to the job description attached for more details and an outline of the role. Also see the person spec Person Specification Experience Essential Experience working in a healthcare setting Experience working with the general public Experience at dealing with complaints from customers/patients Leadership experience - worked in and managed a team Driving or delivering change within a business HR Experience to include: -Appraisal meetings -Disciplinary/ Grievance hearings -Performance Management -Sickness Management -Staff training -Staff Development Planning IG/ GDPR knowledge Desirable Experience of working in Primary Care Health and Safety Management to include: -Risk assessments -Accident Reporting -GDPR Track record on delivery of organisational objectives Track record on delivery of contracts Please see the attached person spec for more details Essential Please see the attached person spec for more details Desirable Please see the attached person spec for more details Qualifications Desirable Educated to degree level of with equivalent experience. Person Specification Experience Essential Experience working in a healthcare setting Experience working with the general public Experience at dealing with complaints from customers/patients Leadership experience - worked in and managed a team Driving or delivering change within a business HR Experience to include: -Appraisal meetings -Disciplinary/ Grievance hearings -Performance Management -Sickness Management -Staff training -Staff Development Planning IG/ GDPR knowledge Desirable Experience of working in Primary Care Health and Safety Management to include: -Risk assessments -Accident Reporting -GDPR Track record on delivery of organisational objectives Track record on delivery of contracts Please see the attached person spec for more details Essential Please see the attached person spec for more details Desirable Please see the attached person spec for more details Qualifications Desirable Educated to degree level of with equivalent experience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Unity Primary Care Address Bilston Health Centre Prouds Lane Bilston West Midlands WV14 6PW Employer's website https://www.unityprimarycare.co.uk/ (Opens in a new tab)