Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.
Job Role: Assistant Service Manager / Service Reception Manager
Salary: circa 27k basic / 35k OTE
You previous experience will have been in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
Responsibilities:
* Lead by example on a daily basis
* Have an enthusiastic and passionate personality to drive and motivate your team
* Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives
* Oversee all aspects of the Service Department operations in the absence of the Service Manager
* Challenge and drive the performance of the front-of-house staff
* Manage, coach and motivate employees to ensure high quality of staff
* Assist with monitoring performance against agreed targets
* Ensure correct completion of Vehicle Health Checks, upsell conversions and follow-up of unsold, deferred work process
About You:
* Preferably a minimum of 3 years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
* Be a ‘leader’ of people and an ambassador for the brand and dealer group
* Demonstrate a stable career path
* Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable
This is a superb position with an industry leading dealer group.
#J-18808-Ljbffr