About the Role This is a practical, technical role requiring a strong technical skill set combined with excellent interpersonal and communication abilities. As a Senior EUC Engineer, you will be a key member of the Technical Operations team, responsible for technical project implementation, providing 3rd line BAU support, and handling technical escalations. The ideal candidate will demonstrate innovation, a drive to deliver high-quality solutions, and a commitment to maintaining high operational standards. I seek individuals who are passionate about their field of expertise and take pride in their contributions. Key Responsibilities: Deployment, support, and management of the EUC estate, including Windows desktops, application delivery via RDS, and mobile/virtual builds. Designing and delivering Microsoft OS solutions. Expertise in application packaging and automation using PowerShell scripting. This role is well-suited for professionals with a solid foundation in technical engineering, a passion for continuous improvement, and the ability to excel in a collaborative environment. Key Responsibilities Windows 10 Management : Design, plan, and maintain Windows 10 deployments, including regular servicing, vulnerability management, and integration of security baselines. Software Deployment : Scope, design, and deploy software packages and Windows Endpoint Builds using tools such as ECM/Intune, AirWatch, Microsoft App-V, and Active Directory Group Policies. EUC Toolset Ownership : Manage and maintain the EUC toolset, including Microsoft Endpoint Manager and Intune Co-management. Application Management : Oversee application packaging, delivery, and lifecycle management. Infrastructure Maintenance : Maintain and develop Windows Remote Desktop Services (RDS) infrastructure. Security Compliance : Ensure security compliance across the EUC estate and execute vulnerability remediation activities. Mobile Device Management : Manage mobile devices using AirWatch and Intune. Evergreen Strategy : Maintain an evergreen approach to the EUC estate for head office and Operating Companies. Support and Escalation : Provide 3rd line BAU support and manage escalations. Documentation : Document all solutions and processes to ensure clarity and consistency. Stakeholder Engagement : Build and maintain relationships with key stakeholders. Critical Systems Support : Participate in a rotational 24x7 support schedule for critical production systems. Knowledge Sharing : Share domain and technical expertise, mentor peers, and conduct cross-training sessions. Requirements Passion for Technology : Demonstrates enthusiasm for exploring and adopting new technologies. Collaborative Approach : Works effectively with both technical and non-technical teams to achieve shared goals. Detail-Oriented : Maintains meticulous attention to detail, a critical aspect of success in this role. Adaptable and Proactive : A flexible team player with a "can-do" attitude who thrives on driving progress and delivering results. Further Info Stakeholder Interaction : Engages effectively with end-users and stakeholders at all levels of management. Independent and Collaborative : A self-starter capable of working independently or as part of a team in a fast-paced environment. Strong Documentation : Excels in documentation with a keen eye for detail. Effective Communication : Possesses excellent verbal and written communication skills. Proactive Under Pressure : Demonstrates the ability to work proactively, even in high-pressure situations. Travel Flexibility : Open to occasional travel to offices and operating locations as required.