Role Overview
As a Desktop Support Engineer at Tata Consultancy Services, you will be responsible for providing technical assistance and support to our UK-based employees. Your key responsibilities will include identifying problems, analysing situations, and making appropriate recommendations and decisions. You will also provide technical support for Desktop, laptops, and other components, as well as troubleshoot multiple issues and provide video conferencing support.
Key Responsibilities
* Provide technical assistance and support to employees
* Identify and analyse problems, making recommendations and decisions
* Provide technical support for Desktop, laptops, and other components
* Troubleshoot multiple issues
* Provide video conferencing support
* Service Now ticket queue management
* Proactive coordination and escalation for IT tools with partner support
* Logging and reporting of top 10 issues reported
* Working alongside field engineers to understand and escalate issues
* Cycling of TCS engineers to spread knowledge and best practice
Requirements
* Experience in troubleshooting issues on Windows 10 operating systems
* Knowledge in installing configuring Starlink satellite network devices
* Experience in configuring iPhone/iPad
* Creating or deleting IDs for joiner/leaver/mover on Azure portal
* Knowledge in new Microsoft Team creation in Teams admin portal
* L1 support knowledge of Application & SharePoint
* L1 support troubleshoot office Apps
* Effective communication skills
* Ability to multitask and time management skills
* Customer service experience
* Proven strong written and verbal communication and interpersonal skills
* Self-motivated and willingness to learn
* Proven ability to work well with technical and non-technical staff across numerous areas
* Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Benefits
Tata Consultancy Services is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is 'Inclusion without Exception'. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Apply online now.