Contract: Fixed Term (24 month) Closing date: Friday 29th November Recruitment Partner: Lizzy Parfitt A digital transformation journey There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our company’s future. This isn’t just about upgrading systems, it’s a transformative project to redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools. We are ‘One Team’ – whether it’s working on long-term changes or delivering day-to-day business, every role is pivotal in bringing this programme to life. So, do you want to be part of this exciting moment in our company’s history? This is your chance to play a role in a far-reaching project that will impact our customers and colleagues, drive business performance, and support our commitment to being the UK and Ireland’s premier choice for health and beauty. About the role You will report to the Head of Transformation: Commercial Processes in the Business Technology Transformation Team with a dotted reporting line into the Digital leadership team. You will receive plenty of guidance and with the support of the Director of Business Technology Transformation, they will partner with functional and system experts throughout the programme who will provide support and expertise. This high-profile role provides exposure to a wide range of Digital, IT and other colleagues and process experts across all levels, along with experience of new areas both within digital and across the wider business whilst gaining valuable project/programme management skills. Responsible for the definition and approval of the end-to-end business process design for the business processes assigned Responsible for the process design approach, plan and progress tracker Involvement in design workshops to ensure that business needs are identified and change impacts are understood Ensure integrity in the end-to-end process design cross-functionally, developing content for key design decisions Manage virtual network team of process analysts and subject matter experts Identification of expertise and resource requirements and potential gaps within project teams and processes, drawing on your wider network to ensure the right people are involved at the right time Document process flows including the development of the Standard Operating Procedures Responsible for the Condor process taxonomy, ensuring changes are taken through the required change control process Design and support UAT scenarios and execution to confirm the integrity of your end-to-end process design Awareness of the impact of the programme across the business and teams, and leading/supporting engagement across the business Liaison with on and offshore colleagues/process owners Continued engagement and support of Process Owner network post deployment What you’ll need to have Excellent communication skills with the ability to explain complex issues to those with a non-technical background, and build relationships with senior business partners across the business Ability to move between big picture and small detail over the lifetime of the programme – ensuring that the future solution does everything it needs to, to achieve the desired business outcomes Excellent networking skills – we’ll need to understand and represent the user experience across the business, including stores and the support office. Willing to challenge with a view to process and systems improvements Enthusiasm and a willingness to take on challenges and involvement in details. Project management skills e.g. creation and oversight of process design plan and approach It would be great if you also have Previous project experience, ideally in a digital programme Process Mapping skills are desirable (ideally with experience using a process mapping tool e.g. Aris) Process methodology experience e.g. Business Process Model Notation (BPMN) / Business Process Modelling Language (BPML) Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. LI-Onsite Keywords Digital, Transformation, Process, Lead