Care Coordinator for the Care Home Assessment Team
Working closely with the clinical team, this position provides a combination of administrative coordination, telephone support to care homes, and some face-to-face meetings with new residents.
The post holder will be expected to act as a central point of information and communication for the team.
Main Duties of the Job
1. Processing referrals to the service ensuring appropriateness and accuracy of information.
2. Ensuring that all computer systems and databases are up to date with relevant information.
3. Coordinating multidisciplinary meetings between a variety of organisations.
4. Providing a full, comprehensive and efficient administrative coordination service to the clinical team.
5. Supporting the delivery of same day urgent care, ward rounds, advance care planning, and onward referrals.
6. Maintaining appointments for individual assessments, liaising with other teams to facilitate referral pathways, preparing reports, running computer searches, preparing mail merge documents, carrying out all the administrative/secretarial tasks for the team as well as liaising with carers/families on behalf of the team.
About Us
Coastal Medical Partnership is an innovative and forward-thinking Partnership which also represents a single Primary Care Network. We aspire to provide great quality care to our patients and also to look after each other at work, to ensure safe and sustainable Primary Care.
We have an exciting opportunity for a Care Coordinator to join the Care Home Assessment team (CHAT) at Coastal Medical Partnership. We are a small but passionate team delivering clinical care and support to 19 care homes in the New Forest.
CHAT was developed in 2020 to ensure care home residents receive dedicated support to maintain their health and wellbeing needs. In 2024, the team was highly commended in the HSJ (Health Service Journal) awards in the Primary Care Initiative of the Year category. We work closely with the care homes registered to the Primary Care Network (PCN) to ensure their residents have access to timely and appropriate care that makes a difference to their health, wellbeing, and end of life requirements.
This role is suited to an individual who enjoys being part of a team, has excellent administration skills, and wants to make a difference for older people living in care homes.
Job Responsibilities
1. Support the clinical team with the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings.
2. Coordinate the work of healthcare professionals and non-clinical staff involved in the care of patients.
3. Ensure familiarity and adherence to all practice policies and protocols including data protection, confidentiality, and all other aspects of information governance.
4. Manage patient records, ensuring all correspondence, reports, results, etc., are filed appropriately.
5. Communicate relevant medical/social information across agencies following local and professional guidelines.
6. Ensure emergency amendments to appointments/ward rounds are actioned immediately.
7. Support GPs with referrals to the medical examiner service and the coroner as required.
8. Conduct searches and investigations to coordinate and reconcile follow-up appointments.
9. Make new and follow-up appointments for new residents and residents returning from hospital.
10. Monitor the effectiveness of the system and ensure that action is taken to resolve any problems.
11. Be the first point of contact for the care homes, wider MDT, and the rest of the Practice Team.
12. Ensure regular and consistent communication with care homes regarding patient progress and any complications.
13. Deal with general enquiries made by care homes by telephone or in writing.
Person Specification
Qualifications
* Good standard of general education
* GCSE Mathematics
* NVQ in Customer Service
Experience
* Practical experience of working with others
* Experience of using own initiative
* Experience of customer service
* Experience of working within a General Practice environment
* Practical experience of computerised recording systems
Skills
* Excellent communication skills (written and oral)
* Time management and the ability to work to deadlines
* Negotiation and conflict management
* Interpersonal skills
Knowledge
* An understanding of a General Practice environment.
* A basic understanding of medical terminology.
Behaviours
* Performing under pressure.
* Self-motivated.
* Flexibility.
* Confidentiality.
* Planning and organising.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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