Key responsibilities Administration: Receiving and directing patients Handling telephone and general enquiries Arranging appointments, referrals, tests and follow up appointments of patients Processing all forms of communication relating to patients Administrative workflow tasks on the clinical system inclusive of EMIS and DOCMAN Making appointments for medical representatives All forms of data entry and recording relating to patients, including scanning and summarising in line with the practice processes. Assisting with the onward management of patients as required, e.g. booking further appointments, referrals Supporting the practice management team with the administration of any additional services operated within the practice opening hours Take responsibility (as requested by the practice management) for the completion of data relating to any additional services in a timely manner Supporting with the administration of recalls inclusive of QOF, DOAC, High risk drugs and monthly recalls Support the secretarial team with the administration of basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc Provide support to the practice secretarial team, care coordinators and medical assistants during periods of absence or annual leave Provide reception cover (where applicable) in periods of high business demand, staff absences or annual leave Assisting clinicians as a chaperone where required Providing administrative support to clinicians and managers within the organisation Follow and adhere to Health and Safety procedures Any other delegated duties considered appropriate for the post Ensuring work areas are tidy Clinical (subject to the completion of appropriate training) Where required (and clinically appropriate) provide support with phlebotomy, ECGs, dipping urine and taking blood pressures Preparing patients prior to seeing the GP, taking a brief history and basic readiness for the GP appointment Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care Communication Communicate effectively to deliver excellent customer service to patients Promote effective teamwork with all staff Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post An understanding, acceptance and adherence to the need for strict confidentiality The Job Description will be subject to periodic review and amendment in consultation with the post-holder.