Looking for an experienced Operations from within the commercial roofing sector to join the team. Job Specification / Our expectations Key Responsibilities: Management of a small number of high profile projects (1-3). With a high-level oversight of all other roofing projects, making sure that they and our teams are aligned with our values (to be shared separately) and client expectations, from inception to completion. Develop and implement efficient programmes/schedules to guarantee timely project delivery. Introduce and maintain measures to confirm that all services meet or exceed industry standards - like the use of iAuditor and possibly proforms. Analyse workforce capabilities and distribute tasks according to specialisation and expertise. Ensure the team’s timely procurement of high-quality materials (in line with supply chain strategy), minimising waste and inefficiency. Overseeing the administrator/office manager is maintaining a log of all tools and machinery, scheduling regular maintenance to prevent operational hitches. Conduct periodic Personal Development Plans with the team to assess performance to try and identify areas for improvement and recognise high-performing employees. From PDP and other discussions, organise regular training sessions to upgrade the team's skills and introduce new industry practices. Address grievances and mediate disputes to maintain a harmonious work environment. Internal & External Establish open channels of communications where needed to keep clients informed about project status and management decisions. Implement systems to gather and analyse client feedback for continuous improvement. Offer prompt post-completion support to address any issues or concerns, whilst making sure we finish well. Regularly assess operational workflows to identify bottlenecks or inefficiencies Stay updated with industry trends to integrate the latest operational techniques. Encourage team members to suggest process improvements and reward valuable contributions. Take the lead on and make sure the order book is up to date and being refreshed. Collaborate with the Pre-construction team to draft detailed project budgets, support where needed on price certainty whilst tendering and ensuring cost-effectiveness. Regularly review costs against budgets to prevent overspends Feedback sessions whilst reviewing monthly job costings. Evaluate the profitability of projects, making adjustments where necessary to ensure optimal returns. Stay abreast of local, regional, and national building and safety regulations. Ensure team has all project-related documents in order and readily available for inspections or audits. Implement and oversee safety procedures, ensuring all staff comply to prevent accidents and liabilities. Interact with independent safety companies. Foster strong relationships with key suppliers, ensuring reliability and quality. Work on (with Pre-Cons team, where needed) favourable terms and conditions while entering into contracts with clients & contractors. Oversee the timely delivery of goods and services, ensuring smooth project progress. Making sure that the GM is abreast with all relevant and pertinent information. Elevate any high-level information needed, to both celebrate success or support any possible liabilities. Disseminate any relevant information to the team where needed