Customer Service Executive (B2B), Reading: A market leader in precision equipment seeks a Customer Service Agent to support its B2B operations. This role involves managing client enquiries, processing orders, and ensuring a smooth customer journey. Join a respected organisation that values teamwork, innovation, and delivering exceptional service to a global client base.
Client Details
The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.
Description
* Handle customer enquiries via phone and email with professionalism and efficiency.
* Process B2B orders accurately and in a timely manner.
* Coordinate with internal departments to ensure smooth order fulfilment.
* Provide customers with product information and technical support.
* Resolve issues or complaints, maintaining a customer-focused approach.
* Maintain detailed and accurate records of customer interactions.
* Assist in preparing reports on customer service performance metrics.
* Support continuous improvement initiatives to enhance service delivery.
Profile
* Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
* Excellent communication skills, both written and verbal.
* Strong attention to detail and organisational abilities.
* Comfortable working with CRM and ERP systems - SAP is highly desirable.
* Ability to work under pressure and manage multiple priorities.
* A proactive approach to problem-solving and process improvement.
* Team player with a positive attitude and a commitment to customer satisfaction.
* Adaptable and eager to learn about technical products and services.
* Good Excel skills - ideally to VLookUps and Pivots level.
Job Offer
Salary of circa 28,000 plus excellent package and good environment.
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