Customer Service Co-ordinator
Apply locations Leeds, United Kingdom
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: Req20252
Our team in Leeds currently has an opening for a Customer Services Co-Ordinator.
This role is based in our Leeds office Monday - Friday.
YOUR ROLE & RESPONSIBILITIES
* To help and contribute to the running of the office.
* To play a vital role within the Customer Services Team.
* To promote and reinforce a positive and professional image of Prime Surfactants.
Specific Tasks
* Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email.
* Generating Picking Lists and Despatch Notes, letting the sample team know what COA’s are required.
* Booking transport for customer collections and deliveries.
* Working alongside Account Managers with new enquiries, pricing, and general emails.
* Visiting customers with Account Managers.
* Liaising with the warehouse with regards to customer deliveries, returns and complaints.
* The logging and upkeep of customer complaints on the Quality Management Log.
* Generating Sales Returns and booking stock back in.
* Meeting daily/weekly/monthly deadlines within the Customer Service team.
* Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing.
* General office administration.
Key Skills
* Confidence speaking on the phone.
* Organisational skills.
* Time Management.
* I.T. skills including computer operation expertise within Excel and Outlook.
YOUR PROFILE
* English/Maths GCSE - A-C.
* Degree or Equivalent experience in Customer Service is required.
* Driving License is preferable.
INTERESTED?
We look forward to receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organisation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
#J-18808-Ljbffr