Main area Receptionist / Clerical Grade NHS AfC: Band 2
Contract Permanent
Hours Part time - 25 hours per week (Monday to Friday 09:30-14:30 per day)
Job ref 331-K15280325
Employer University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type NHS
Site Pre Operative Assessment, Westmorland General Hospital, Town Kendal
Salary £24,169 pa pro rata
Salary period Yearly
Closing 15/04/2025 23:59
POA Receptionist / Clerical Officer
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital.
This post plays a key role in the receiving and welcoming patients and visitors to the POA department whilst also handling all telephone enquiries for that this POA, and also sometimes for all POA sites.
The role will be to support the nursing team with clerical duties to ensure the smooth running of the department providing a high patient satisfaction experience.
Main duties of the job
* Acting as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
* Working with the receptionists / clerical workers from the other 2 sites to ensure all visitors / patients are welcomed to POA and all phone calls are dealt with efficiently.
* Helping with the smooth running of WGH POA by providing clerical duties for the nurses and CSW at WGH, ensuring patients are kept up to date with waiting times and any delays on a daily basis.
Working for our organisation
We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre for non-life threatening conditions.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery.
Detailed job description and main responsibilities
* Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
* Receiving and responding to telephone calls and queries for the POA department including other sites.
* Supporting the POA Service Co-ordinator with contacting patients to book/amend/cancel appointments as required.
* Finding, checking and entering data and confidential information onto the hospital system.
* Using Lorenzo to manage patient arrivals and departures from clinics, ensuring all clinics are cashed up from the previous day.
* General administration and clerical duties as required.
Person specification
* Educated to GCSE level or equivalent, including English Language and Maths
* Keyboard skills and computer literate
* Relevant experience within an administration and clerical field
* Proficiency in Microsoft Word/Excel
* Excellent communication skills (written/verbal/listening)
* Ability to work effectively with all levels of staff
* Self-motivated, organised, enthusiastic, innovative and flexible
* Ability to comply with Trust policies and procedures
* Ability to form and develop effective working relationships
* NVQ 2 equivalent in Customer Care
* Previous experience of Lorenzo or equivalent PAS
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.
The Trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6 month probationary period.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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