Service Desk ManagerEpsom, Surrey, KT17 (4 days in office, 1 remote / hybrid)£70,000 - £75,000 plus strong benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more.
Keywords: Service Desk Management, IT Manager, Team Leader, Helpdesk, Ticketing System, Financial Services, Banking, ITIL, Service Desk, Desktop, Server, Virtualisation, Office 365, ITSM, RMM, VMware, ISO27001, Change Management.
My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established. They offer a fantastic working environment as well as an excellent benefits package including a generous pension, private healthcare, personal development training, rising holiday and lots more.
Due to expansion, they are looking for an experienced Service Desk Manager to manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes, and applications, within a cyber security best practise framework.
Service Desk Manager – Duties:
1. Line management responsibility for the Service Desk team of 10 including 1 st, 2 nd, 3 rd liner, Service Desk Team Leader and Change Manager.
2. Responsible for developing the team so that they can support all processes, systems and applications and provide excellent customer service to high standards within a cyber security best pra...