Job Title: Customer Service Representative
Location: Liverpool with Hybrid Working
Salary: £24,255 - £25,876, plus up to £2,000 performance-related bonus
Working Hours:
Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns
Early Shift: 8:00am - 16:30pm
Mid Shift: 9:00am - 17:30pm
Late Shift: 11:00am - 19:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specialising in insurance - and we want YOU to be part of our journey!
What You'll Be Doing:
Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn diffic...