If you are creative, a dynamic thinker and want to influence people to develop similar proactive ideals, The Royal Wolverhampton NHS Trust is the place for you. As a Community Healthcare Assistant at the Virtual Ward you will be expected to work with the wider MDT team and support the day to day caseload for admission, review and discharge. Troubleshoot, safety net and make clinical decisions to keep patients safe at home with the support of your clinical leads.
Please note this vacancy role requires face to face patient management as well as virtual management and therefore the team members will be expected to conduct face to face assessments in line with patient/caseload needs.
Main duties of the job
1. Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
2. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
3. Use tact and persuasive skills in order to gain the patient’s co-operation in their care management plan.
4. Be aware of assistive technology and utilise where appropriate (e.g. Luscii, TekiHealth, Docobo).
5. Utilise technology to support the role, including undertaking online and video consultations with patients.
6. Ensure patient held records are completed for each point of contact and inputting escalation on Clinical Web Portal on a daily basis.
7. Please note this role involves remote monitoring of patients as well as face to face visits in the patients home.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Overview of the role will be the following:
1. Virtual ward software monitoring of patients
2. Identifying and proactively onboarding patients on the virtual ward caseload
3. To work as part of a team and the wider MDT
4. Good wide range of assessment skills
5. Teaching and inducting of new starters and students
6. Being part of MDT meetings
7. Support with projects and service improvement
8. Develop long term condition management skills and knowledge
9. Face to face contact with patients to assessments and base line observations.
10. Being organized and a role model to others
Please refer to the vacancy job description and person specification and contact the senior sister of the team.
Person specification
Community Experience
* NVQ level 3
* Driving Licence
* Community experience
Interest in long term conditions
* Experience in long term conditions within acute/community setting
* Qualification in relation to long term conditions
Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.
Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa Health Care Visa and Skilled worker visa Skilled worker visa.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name: Shannon Hancocks
Job title: Senior Sister
Email address: shannon.hancocks@nhs.net
Telephone number: 07393249901
Additional information: If you are interested in working with us and would like further information please contact our Senior Sister: Shannon Hancocks 07393249901
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