Job summary Medical Daycase Administrator This is your chance to be part of an amazing team - where patient care is at the centre of everything we do. Do you want to make a difference to each patient's experience of the NHS as they proceed through their journey? The Medical Day Unit at the Royal Cornwall Hospital is recruiting now and we want you We are looking for a motivated, organised, friendly person who works well under pressure to join our team. If you enjoy working within a team and have great communication skills to deal with patients and their relatives, and the multi-disciplinary team then we would love to hear from you. This is a full-time role for 37.5 hours per week, this role includes weekends and bank holidays. Main duties of the job The post holder will be responsible for ensuring an optimum level of efficient clerical support to the nursing and medical staff in a timely and accurate manner. The successful individual will have contact with patients, carers and all members of the multi professional team, as such they will provide front of house services for the Ward/Unit. The post holder will be pivotal to the effective management of all outpatient, elective and planned waiting lists in order that patients receive the most appropriate appointment, having taken into account the clinical needs of the patient, suitable appointment availability, organisational values and NHS targets. To act as a first point of contact for the unit, co-ordinate all patient appointments and manage enquiries, escalating as necessary About us The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 156-6823859-A Job locations Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Experience Essential Previous experience of working in an office / administrative environment. Customer Care Skills Desirable Previous NHS experience Previous waiting list experience Experience of PAS and MAXIMS Experience of RTT Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Proven Windows experience (Word, Excel & PowerPoint). Desirable NVQ 3 in Administration or equivalent. ECDL. Person Specification Experience Essential Previous experience of working in an office / administrative environment. Customer Care Skills Desirable Previous NHS experience Previous waiting list experience Experience of PAS and MAXIMS Experience of RTT Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Proven Windows experience (Word, Excel & PowerPoint). Desirable NVQ 3 in Administration or equivalent. ECDL. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)