To facilitate the smooth running and robust tracking of the skin cancer patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs. Supporting the skin cancer clinical lead, operational team, the skin cancer clinical nurse specialists (CNS) and wider skin cancer and dermatology team, working under the direct or indirect supervision of the junior service manager cross site. Facilitate streamlined administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance. Adaptability and willingness to work flexibly and contributions to service development and improvement. Create training guides and standard operating procedures for skin cancer pathway and make sure all staff are aware of cancer upgrading process and downgrading process. Use a caring and empathetic approach and have the ability to support the service across two sites. Liaise the multidisciplinary skin cancer team to ensure robust patient tracking is in place and all relevant systems are updated regularly. Be the point of contact for all skin cancer patients. Answer telephone enquiries to patients and carers, hospital staff and GPs, and support patients accordingly or arrange appointments as required according to agreed protocol and in discussion. Investigate all queries and requests relating to examination requests and appointments using Cerner and the Palantir Foundry systems. Communicate with outpatient booking clerk when patients need a face to face results outpatient appointment and MOPs coordinator if biopsy or excision. Attend and follow up on any actions from weekly skin cancer MDT. Assist with patient navigation along the cancer pathway to ensure that patients are informed about investigations/procedures. Provide adequate hand-over to covering admin staff when due to be away. Coordinate FDS letter outcomes in accordance with cancer KPIs. Escalate capacity issued and support JSM and DGM with capacity and demand planning. Provide non-clinical advice to patient on skin cancer pathway Please see attached job description and person specification to this advert for further details.