Receptionist/Administrator - The Avenue Surgery
* £12 per hour
* Permanent contract
Job Summary
The Avenue Practice provides care to patients in Brighton. We are a small, friendly team and are all passionate about doing the best for our patients. We are looking for a number of new Receptionist/Administrators to join us in our mission to provide high quality care to our patients.
You will be the first point of contact for patients and visitors, so a friendly and caring personality is a must!
We are open Monday to Friday, 08:30 to 18:30. A shift pattern will be agreed with you to encompass these core hours. There may be occasions where working on a Saturday is required, but you will have notice of when this would be.
You will be reliable and work flexibly, act on your own initiative and use your judgement in prioritising key and urgent tasks.
As you can imagine, we deal with highly personal and confidential data, so you will exhibit a high level of confidentiality, sensitivity, and awareness. Excellent skills of tact and diplomacy must be used to ensure that the confidential nature of the work is maintained at all times.
You will have previous experience in dealing with the general public and possess excellent social skills, with the ability to handle our patients in a sensitive, calm, and non-judgemental manner daily, whether face-to-face, over the telephone, or via email.
There will be opportunities for training and development, and you will attend courses as deemed necessary for the efficient running of the reception/administrative areas of the practice.
Finally, you are required to have a good standard of general education including Maths, English, and IT skills, along with the ability to work in an organised and efficient way.
Key Responsibilities
* Act on own initiative, within broad procedural guidelines and without direct supervision.
* Undertake activities within the reception/administrative area.
* Undertake patient registrations.
* Liaise with Secondary Care, Social Services, and other teams as necessary.
* Ensure efficient service delivery to patients.
* Ensure effective time management and workload prioritisation.
* Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
* Promote good staff relations and motivation.
* Provide effective communication mechanisms with all public and professional users of the practice - either face-to-face, over the telephone, in writing, or by electronic means.
* Maintain inventories and arrange replacement of stocks as required.
* Ensure strict adherence to the practice’s computer security protocols.
* Ensure the filing system is maintained.
* Participate in internal and external training events as required.
* Use own initiative to effectively organise own work and that of the reception/administrative staff within the team.
* Ensure building security arrangements are implemented.
* Ensure that complaints from patients are brought to the attention of the Practice Manager.
Sussex Primary Care’s Values
* Patient-focused in everything we do
* Support staff to be the best they can be
* Innovate, learn and evaluate
* Company pension
* Sick pay
* Wellness programmes
Schedule:
* Day shift
So if you are looking for a new challenge and need a friendly team to work with, why not apply today!
Experience:
Primary Care or Healthcare Experience preferred
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