Reporting Consultant – Integration Projects – REF 1170
25 Days Holidays / Shares / Profit Share
Region: Chapeltown
Job Title: Integration & Reporting Consultant - Software
Location: Hybrid - Can report into Sheffield / Luton (4 days from home / 1 day in office) - Occasional Travel with nights away
Benefits: Company Shares (Possible Profit Share) / Car Allowance / Pension / Flex Holidays / Free Parking
The Client:
My client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software covers areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections, with associated GIS functionality, including mobile apps, interfaces, alerts, emails, dashboards, and extensive reporting options.
They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, utilizing the wide range of customisation facilities available.
The company is a well-established business, specialising in the development and supply of Works and Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for the delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.
Several years ago, they became an employee-owned company. The controlling majority shareholder is a trust in which all employees have an equal share. This means that every employee is a co-owner of the company with certain ownership benefits and responsibilities.
In 2020, the Company launched a flagship cloud-based software product that they have been developing over recent years, which provides unrivalled facilities in the marketplace.
The Role:
We are looking to add a highly skilled Consultant specialising in reporting and system integration to the growing professional services team. In this role, you will be responsible for designing, developing, and implementing reporting solutions and integrating various systems into our core products to streamline operations for our customer base. You will work closely with subject matter experts and various other departments to gather requirements, conduct analysis, and provide solutions to support decision-making.
As a Professional Services Consultant, you will be responsible for working closely with our customers to understand their business requirements and translating these into our products and services, ensuring the successful implementation and optimisation of our software solutions.
Close contact with the sales team, including communications for tendering and supporting potential demonstration processes, may be required.
Key Responsibilities:
* Reporting Solutions: Design, develop, and implement reporting solutions to meet our customer requirements. Experience in data warehousing and third-party products such as Power BI, Qlik, etc.
* System Integration: Lead the integration of our products with various customer business systems, ensuring seamless data flow and compatibility across platforms.
* Implementation: Work closely with customers to ensure a smooth transition and successful adoption of our software and reporting options.
* Technical Support: Provide expert-level support and troubleshooting for reporting and integration solutions, addressing issues promptly and efficiently.
* Collaboration: Work closely with cross-functional teams, including IT, business analysts/consultants, and external vendors, to deliver integrated solutions that align with business goals.
* Documentation: Create and maintain detailed documentation of integration processes, reporting solutions, and system architectures, as well as contributing to technical and functional requirement specifications and solution design documents.
* Continuous Improvement: Identify opportunities for process improvement and optimisation in customer solutions, recommending enhancements and upgrades if necessary.
Key Skills:
* System Integration: Familiarity with API integration tools and experience working with middleware platforms.
* Reporting Tools: Experience with Excel, SQL, Power BI, or other business intelligence tools.
* Understanding of Web Services and Protocols: Ability to spot inconsistencies or discrepancies in data, documents, or processes.
* Proficiency in Programming Languages: A good understanding of software, data, integration, and development.
* Knowledge of Security Best Practices: Understanding of API security best practices, including encryption, secure data transmission, input validation, and protection against common threats.
* Problem-Solving: Inquisitive with strong analytical and problem-solving skills.
* Communication Skills: Excellent verbal and written communication skills.
* Customer Focus: Prioritise customer needs to exceed their expectations.
* Collaboration and Teamwork: Able to work closely with other teams in high-paced projects.
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