This is a Gloucestershire County Council job.
* Job Title: Request Support Assistant - SPOC
* Job Location: Shire Hall, Block 4, 1st Floor
* Contract Type: Permanent
* Closing Date: 19/01/2025
* Job Requisition Number: 4418
* This post is open to job share
About the team and About the role
Request Management are looking for an effective and efficient individual to join our busy team in the role of Request Support Assistant. In this role, you will provide clerical and administrative support to the team. This will include arranging, coordinating, and communicating training, meetings, purchases, and logging, validating, and monitoring requests and inquiries received relating to freedom of information, environmental information regulation, and the data protection act. This role is responsible for handling disclosure requests received from external statutory organizations.
About you
You will need to have good communication skills to liaise with the police and other external statutory organizations regarding their requests and facilitate appropriate access to council information in response to them. You will also need great customer service skills as you will act as the point of contact for answering telephone calls and/or face-to-face inquiries.
About Us
Being part of the Request Management, you will be joining a busy team working to statutory deadlines, where you'll benefit from a supportive, inclusive work environment, where you'll be encouraged to shine and make the most of your talents.
For all your hard work, you will receive the following:
* Flexible and agile working opportunities
* 25.5 days annual leave rising to 30.5 days after 5 years of continuous service
* Option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
* Family-friendly employer offering benefits to help support you and your family
* Career development and qualification opportunities
* Supportive and positive working environment with regular, robust supervision
* Excellent Local Government Pension Scheme (LGPS)
* Access to our Employee Assistance Programme (EAP) that provides free, confidential counseling and advice for employees, available 24 hours a day, online and by telephone.
* An in-house Occupational Health service
* Cycle to Work scheme
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children, young people, or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realize your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer-facing role’ must be able to demonstrate an ability to fulfill all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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