Recruitment Summary: We are currently recruiting for a Night Manager to run the hotel at night, managing a team to provide courteous and efficient service to all guests and maintain the highest standards.
• Managing the guest experience and ensuring each guest receives great service;
• Managing departmental costs and resources;
• Establishing opportunities for improving operations;
• Addressing guests' service needs;
• Complying with quality assurance expectations;
• Reviewing guest feedback and working to improve the business;
• Working with other departments in a respectful and courteous manner;
• Establishing a courteous and friendly attitude towards all guests;
• Being aware of complaints/problems and bringing them to the attention of the Front Office and Duty Manager;
• Undertaking night audits and hotel safety checks;
• Continuously improving operational processes.
The Ideal Person: Enthusiastic about change, focused on details, and trusting.
• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist or reception supervisor;
• Ability to understand guests' needs and create exceptional service experiences;
• Outstanding customer service skills with the ability to anticipate guests' needs;
• A strong leader capable of motivating and influencing others;
• Excellent personal presentation;
• Ability to function independently;
• Excellent communication skills;
• To be an enthusiastic team player with a flexible approach.