At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
* Subsidised public transport
* Huge range of company discounts
* Free Virtual GP service, available 24 hours a day, 7 days a week
* Care Concierge service
* Two volunteering days per year
The Role:
As a Systems Analyst in our MAG Digital Products and Services team, you’ll contribute to the Infrastructure product area working alongside a team of Infrastructure Architects, Platform Engineers and System Analysts. You’ll champion common use infrastructure products across our large campus sites and cover the key products in our tower including Video Management / CCTV, Voice services, commercial and critical connectivity to support our airport partners and digitisation projects and programmes across our airports for our most demanding business challenges. Working alongside our Platform, Airport and Group Function Product Managers, you will understand how the current infrastructure constraints and issues fit into a roadmap alongside strategic infrastructure product development that is driven by MAG business goals and objectives. You’ll guide solution thinking and define technical requirements alongside the architects to ensure the best fit solution, in terms of reliability, scalability, security and cost effectiveness in support of the desired business outcome.
Principal Accountabilities
System Analysis and Evaluation
* Conduct thorough analysis of existing systems and infrastructure and collaboration with Infrastructure Technical Subject Matter Experts (SMEs) to identify areas for improvement and optimisation.
* Evaluate and define system requirements, specifications and business needs to support in the recommendation of appropriate technology solutions.
Infrastructure Design and Implementation
* Work collaboratively with Infrastructure Technical SMEs to support the design and implementation of infrastructure solutions, across on-premise, cloud and network platforms, to support MAG technology focused change projects and programmes, contributing to MAG's overall business goals and objectives.
* Collaborate with cross-functional teams, across the CIO department and Operational airport teams where applicable, to ensure seamless integration of new systems with existing infrastructure and support successful handover into Business-As-Usual (BAU) state.
Security and Compliance
* Perform analysis to support the assessment and enhancement of the security of MAG infrastructure, to protect against potential threats and vulnerability.
* Support the compliance with regulator and industry standards related to Airport IT Systems infrastructure through identification of applicable systems requirements, ensuring these are defined, validated, and delivered as part of any infrastructure change.
Documentation and Reporting
* Create and maintain detailed documentation of systems, configurations, processes, procedures and system requirements to the required MAG technical and analysis standards.
* Generate regular reports and analysis to demonstrate system performance, compliance and any recommended improvements or to contribute to the overall system analysis related to the introduction of new infrastructure.
Collaboration and Communication
* Collaborate with stakeholders across MAG, at both technical and non-technical level, to ensure successful project outcomes and system integration.
* Communicate effectively with various stakeholders, translating technical information into understandable terms for non-technical individuals.
What will make you successful in the role?
* Proven experience as a Systems Analyst, Technical Business Analyst or Senior Engineering with an emphasis on on-premise, cloud and network infrastructure technical background and knowledge.
* A degree in Computer Science, Information Systems, or a related field.
* Infrastructure certifications like CompTIA Network+, Cisco's CCNA, VMware Certified Professional (VCP), AWS Solutions Architect Associate, Azure Administrator Associate.
* System Analysis: Ability to analyse current systems and processes to identify improvements.
* Broad Infrastructure Knowledge: In-depth understanding of infrastructure components.
* Technical Documentation: Ability to create clear and detailed reports and documentation of systems and infrastructure.
* Critical Thinking: The ability to think critically and make decisions based on a combination of analysis, wisdom, experience, and judgment.
* Problem-Solving: Ability to troubleshoot complex system issues and provide effective solutions.
* Data Analysis: Skills in analysing data trends to help in decision-making and system improvements.
* Business Analysis: Understanding of business processes and how they integrate with IT infrastructure.
* Planning and Organization: Ability to plan and manage the structure projects and work packages.
* Risk Management: Skills in identifying and mitigating potential risks related to infrastructure systems and security.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.
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