We are hiring a Tour Coordinator to join our Brighton team working with SkiBound and JCA JCA and Skibound are leaders in providing exceptional, safe, and customized group experiences for young people. JCA offers great value and quality in UK-based activity holidays that focus on fun and personal development, while Skibound, with over 30 years of experience, is the trusted name for organizing school ski trips across Europe and North America. Both brands are known for their expertise, high standards, and dedication to creating unforgettable experiences with top-tier accommodations and activities. We’re based in Brighton, part of the Experience Education division at Travelopia, and we offer hybrid working – 3 days a week from our central seafront office and 2 days working from home Our JCA and Ski Coordinators play a vital role in orchestrating the details behind each school trip, ensuring seamless coordination and encouraging strong, lasting relationships with Party Leaders. We offer Competitive basic salary, and comprehensive benefits package plus some opportunities to earn commission Hybrid working pattern 25 days of annual leave plus public holidays, and a bonus day off for your birthday Contributory Pension scheme Various employee discounts and offers Travel opportunities What you will be doing Dealing with all client file administration and telephone queries on confirmation Handling all aspects of a booking to provide a seamless, personalised service Developing strong rapport with Operational staff and centre owners Collaborating closely with and advising Sales, Operations and Finance on any changes, additions or relevant information regarding groups travelling Dealing with Party Leaders' requests and queries efficiently Organising pre-planning visits Advise party leaders of any changes to their booking such as accommodation changes Keeping our booking system up-to-date and accurate Accurately advise cancellation charges What we are looking for Deliver outstanding customer service, and confidently engage with Party Leaders over the phone in a professional manner. Demonstrate strong administrative and organizational skills. Thrive under pressure and work to timelines effectively. Maintain an enthusiastic, accurate, problem-solving approach. Exhibit excellent communication and time management skills. Show willingness to undertake product training as needed. Possess or develop familiarity with the ski industry. And have a keen interest in learning about destinations and ski products. Be flexible and adaptable as priorities change. Our dedication to equity, diversity & inclusion We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion. To request accommodations, please contact our team at TalentTravelopia.com LI-VS1 LI-HYBRID