Main area: Charity
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (some flexibility to join some evenings and weekends to support donor events)
Job ref: 361-6691748
Employer: East and North Hertfordshire NHS Trust
Employer type: NHS
Site: Lister Hospital
Town: Stevenage
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 21/11/2024 23:59
Interview date: 09/12/2024
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Supporter Engagement Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are an ambitious Hospital charity, and we currently raise between £1-2m a year for East & North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London).
This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long-term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff, and volunteers.
Main duties of the job
Main responsibilities:
1. Manage the start of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post, phone, or face to face at the office ensuring that we meet the best standards of donor care.
2. Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving.
3. Act as a dynamic presence, leading and recruiting volunteers, community groups, and small companies to organise fundraisers for our charity.
4. Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques’.
5. Manage and maintain the CRM system which includes entering all donor data.
6. Send updates to supporters to retain and increase life-time value and reactivate lapsed donors.
7. Make suggestions on how to improve supporter care and implement these ideas.
8. To recruit and manage office-based volunteers.
Person specification
Qualifications/Training
* Degree or equivalent professional qualification or equivalent experience
Experience
* Demonstrable experience of working within a charity environment or customer-facing role
* Demonstrable administrative experience
* Demonstrable experience of working within a team environment
* Advanced experience of Microsoft Excel and office programmes
* Demonstrable experience of data input
* Demonstrable experience of managing a database or CRM system, experience using Donorfy or Harlequin would be an advantage
Skills
* Organised and able to successfully deliver a number of projects simultaneously
* Strong communication skills, both written and oral, in person, online and by telephone
* Ability to problem solve
* Computer literacy including Microsoft Excel, CRM systems/databases, Microsoft Word and office
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
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