This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location – Coventry (Fully Onsite)
Recruitment Consultant at Franklin Fitch
An established MSP based in Coventry is seeking a 1st/2nd Line Engineer to join the team. This role involves providing high-quality support with a strong customer service focus for one of the MSP's VIP clients, addressing escalated IT issues that may arise.
This role offers a blend of operational responsibilities and involves using troubleshooting skills, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
* IT Operational Support: Provide exceptional operational support across the business for all IT services.
* Customer Service: Display strong customer service skills with a positive and supportive attitude.
* Technical Solutions: Deliver solutions across all stages of the ITIL service lifecycle.
* Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
* Relationship Building: Cultivate successful relationships within the team and with third parties.
* Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
* Experience: Previous experience in IT support or service desk roles.
* Communication: Excellent spoken and written English is essential.
* Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
* Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
* Company sick pay.
* Death in Service Benefit 4 x salary.
* Pension.
* Private Medical Insurance for employee.
* Supportive working environment.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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