Summary
Next Gen Eco are looking to expand their team and are seeking Sales & Customer Service Apprentices to join them based in Consett. This apprenticeship offers the chance to drive sales by engaging with potential customers, generating leads, and ensuring smooth handovers to the sales team. Plus, enjoy the opportunity to earn uncapped commission.
Wage
£13,440 a year
Above Apprenticeship Minimum Wage-£7 per hour to increase to £8 in April 2025
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 16:30 x 2 15-minute breaks (paid) x 1 30-minute lunch break (Unpaid)
37 hours 30 minutes a week
Possible start date
Monday 10 February
Duration
1 year
Positions available
4
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Role:
Join our ambitious sales team as a Sales & Customer Service Apprentice and kick-start a rewarding career in energy sales. This is your chance to build valuable skills in sales and customer engagement while benefiting from uncapped commission.
What You'll Do:
Connect with potential customers:
* Make outbound calls to introduce our services and spark interest
Generate leads:
* Identify opportunities and hand overqualified leads to the sales team
Achieve targets:
* Meet and exceed lead generation and call time goals
Collaborate:
* Work closely with team members for seamless lead conversion
Stay informed:
* Learn about industry trends to confidently discuss tailored solutions with customers
Leverage technology:
* Use tools and software to track and improve performance
Where you’ll work
Central Block 1, Prospect Business Park
Leadgate
Consett
DH8 7PW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERWENTSIDE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The Level 2 Customer Service Practitioner Apprenticeship Standard is completed fully within the workplace
* When successful for the position you will work closely with a training consultant here at Derwentside College who will assist you with your face-to-face or remote learning
Requirements
Essential qualifications
GCSE in:
* English & maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Creative
* Initiative
* Resilient & results-focused
* Positive Attitude
Other requirements
Paid work trials to go ahead in February 2025. Next Gen Eco are keen to meet with anyone who has expressed interest in the role and shows keen willingness to learn within a sales environment.