Job summary BHFT Internal Candidates only Westcall, the GP out of hours service for Berkshire West is looking for a motivated and driven individual to join our team in a Band 4 Supervisor position in a fixed term post ending 31 March 2025. The successful applicant will be based at Wokingham Community Hospital. You will take the lead role of an out of hours referral team. Duties include operational leadership and supervision of the call handling/despatching team while on an operational shift, operational support to the Westcall Out of Hours Service, pro-active work force distribution and risk reporting, training of new and existing staff, carrying out regular performance audits, annual appraisal, performance and touchpoint meetings, inductions for new staff, senior team meetings. The post requires exceptional team leadership skills, previous experience of leading a team, despatching experience and extensive knowledge of the Adastra and RIO patient management systems. We are recruiting for 36 hours a week to include the following shifts Tuesday 6pm-midnight (every other week) Friday 6pm to midnight Saturday 6pm to midnight Sunday 7pm-midnight Sunday from midnight to 8am on Monday The post holders will also be expected to work Christmas days, Boxing days and other bank holidays which are our busiest periods. Main duties of the job Induct, train and assess trainee members of the operational staff on electronic and telephone systems. Ensure that members of staff are aware of and familiar with relevant clinical standards and operational procedures and protocols. Participate in auditing operational staff. Carrying out performance management of a designated team including touchpoint meetings. Answer incoming calls in a courteous, helpful and professional manner representing the initial contact with the service. Ensure that patients' contact details are entered accurately onto the system databases. Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient and other agencies. To monitor the Berkshire Integrated hub mailbox for incoming referrals. To ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on. Efficient and accurate recording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medical history and medication where appropriate About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 04 November 2024 Pay scheme Agenda for change Band Band 4 Salary £27,857 to £30,570 a year per annum, pro rata (incl of HCAS) Contract Fixed term Duration 4 months Working pattern Part-time Reference number 371-CHS761-A Job locations Westcall Out of Hours Wokingham RG41 2RE Job description Job responsibilities The must haves for you to be considered for this role: Excellent team leadership skills The ability to work effectively and efficiently in directing members of an operational team when under pressure The ability to co-ordinate and distribute workload to ensure that the Services required operational and performance targets are met A patient centric attitude For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required. Job description Job responsibilities The must haves for you to be considered for this role: Excellent team leadership skills The ability to work effectively and efficiently in directing members of an operational team when under pressure The ability to co-ordinate and distribute workload to ensure that the Services required operational and performance targets are met A patient centric attitude For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required. Person Specification Education/Qualifications/Training Essential A Level Qualification or equivalent OCR / RSA 2 or advanced keyboard qualification or equivalent skill level ECDL or equivalent IT Qualification Desirable CMS/NVQ or equivalent managerial skills qualification Continuous Professional Development Essential Willingness to complete all Statutory and Mandatory training including all updates Willingness to undertake further personal and professional development Previous Experience Essential Experience of work within a health or social care setting 3 years Experience of handling confidential/ personal information appropriately Experience of team leadership and operational co-ordination 2 years Experience of handling challenging conversations and ability to support staff Extensive experience using the Adastra V3 Clinical and RIO patient management systems Problem solving skills. Desirable Support performance management and independently manage staff competencies. Knowledge, Skills & Abilities Essential Advanced knowledge of Adastra V3 clinical database Excellent verbal communication and interpersonal skills Ability to lead and co-ordinate a multi-disciplinary operational urgent care team Ability to induct, train, support and mentor staff Desirable Extensive knowledge of Service's Standard Operating Procedures, operational protocols and processes Additional Requirements Essential Flexibility with working hours / days including evenings, weekends and bank holidays including Christmas and Easter Travel between sites as required Person Specification Education/Qualifications/Training Essential A Level Qualification or equivalent OCR / RSA 2 or advanced keyboard qualification or equivalent skill level ECDL or equivalent IT Qualification Desirable CMS/NVQ or equivalent managerial skills qualification Continuous Professional Development Essential Willingness to complete all Statutory and Mandatory training including all updates Willingness to undertake further personal and professional development Previous Experience Essential Experience of work within a health or social care setting 3 years Experience of handling confidential/ personal information appropriately Experience of team leadership and operational co-ordination 2 years Experience of handling challenging conversations and ability to support staff Extensive experience using the Adastra V3 Clinical and RIO patient management systems Problem solving skills. Desirable Support performance management and independently manage staff competencies. Knowledge, Skills & Abilities Essential Advanced knowledge of Adastra V3 clinical database Excellent verbal communication and interpersonal skills Ability to lead and co-ordinate a multi-disciplinary operational urgent care team Ability to induct, train, support and mentor staff Desirable Extensive knowledge of Service's Standard Operating Procedures, operational protocols and processes Additional Requirements Essential Flexibility with working hours / days including evenings, weekends and bank holidays including Christmas and Easter Travel between sites as required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Westcall Out of Hours Wokingham RG41 2RE Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)