IT Support Analyst
Competitive + Bonus + Benefits
Manchester, UK
Permanent full time
Are you passionate about solving technical challenges and providing exceptional support? We're looking for anIT Support Analystto join our dynamic onsite IT Service Desk, where you'll play a critical role in keeping our systems running smoothly and our employees productive at IRIS Software Group.
What Will You Be Doing?
As anIT Support Analyst, you'll be the frontline technical support expert, ensuring our employees experience minimal disruption due to IT issues. Your responsibilities will include:
1. Providing first-level support for hardware, software, and application issues.
2. Troubleshooting, diagnosing, and resolving technical problems efficiently.
3. Escalating complex issues to higher-level support when needed.
4. Setting up, configuring, and building end-user hardware and software.
5. Managing hardware and software inventories.
6. Delivering hands-on support and on-the-spot training to prevent recurring issues.
7. Ensuring all security and privacy protocols are followed.
8. Documenting support cases and contributing to the knowledge base.
9. Monitoring IT infrastructure to identify potential issues proactively.
10. Participating in IT projects and driving proce...