The Roberts Group is a family-run business based in Bridgwater, delivering a best-in-class waste management service to a large and established customer base around Somerset and surrounding counties.
An opportunity has arisen to join the busy team as our Contracts and Operations Administrator.
We are looking for a candidate with enthusiasm, confidence, positivity, and tenacity. You will be interacting daily with our waste contract customers and existing clients at all levels, so you will need to be approachable, professional, have a good eye for detail, and understand the importance of great customer service. In addition, you will be generating new sales and up-selling our services to the existing client database, instrumental in ensuring the business meets its growth targets.
The successful candidate will be the key point of contact for a long-standing, high-value, and high-profile waste contract and will be instrumental in managing their day-to-day requirements, assisting in ad-hoc special projects, and ensuring our service provision is in line with the agreed contract KPI’s.
The role involves:
1. Responding promptly to customer quotation and services requests received by phone call, email, or via our website.
2. Arranging and managing transport bookings in a timely and efficient manner.
3. Coordinating with 3rd party suppliers and mobilizing drivers to ensure our service deliveries are on schedule.
4. Collating information, producing customer waste reports, and ensuring compliance certification records are up to date.
5. Creating and maintaining a database of new and existing business prospects.
6. Using our accounting software to raise sales invoices and manage debt control.
7. Communicating with the management team.
8. General administrative duties to support the team and ensure the smooth running of the business.
Hours: 37.5 per week, Monday to Friday 8.30am – 5pm. Extra hours available if required. Smart casual attire. From £26,000 depending on experience.
About you:
* Have strong, professional verbal and written communication skills.
* Natural attention to detail and a focus on accuracy.
* Possess effective sales techniques and a persuasive friendly telephone manner.
* Responsive to priority requests and reacts quickly.
* Able to make your own decisions, with support where needed.
Experience in operations would be beneficial.
Job Type: Full-time, 12-month contract – maternity cover.
Benefits:
* Casual dress
* Company events
* Company pension
Schedule:
* Monday to Friday
* No weekends
Work Location: In person
Expected start date: 10/02/2025
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