Do you want to provide a legendary experience for our guests? Do you love working as part of an energetic, driven and professional team?
If so, we want to hear from you! We are looking for highly motivated and experienced Bar Team Leader's.
Key Responsibilities
Team Leadership
* Lead, motivate and manage a bar team of 15-30 staff members, to ensure high levels of morale, productivity, and teamwork.
* Provide Training and support to new team members and ongoing coaching to current staff.
* Conduct Team briefings and assign tasks to ensure smooth operation.
Customer Service
* Ensure customers receive high-quality service, handling any complaints or queries promptly and professionally.
* Promote a welcoming atmosphere for guests, ensuring customer satisfaction and repeat business.
Bar Operations
* Possess knowledge of keg rooms, beer gas and keg changing.
* Maintain cleanliness and hygiene standards, ensuring the bar is always clean, organized, and well-stocked.
* Be able to close the bar ensuring all stock is counted and secured & Bar is cleaned and stocked for next match when required.
Stock Management
* Manage inventory levels, ensuring the bar is always well-stocked with necessary supplies.
* Efficiency in stock control and ensuring that stock usage matches takings. Stocks must be submitted and balanced every matchday.
Sales & Promotions
* Assist in developing and promoting new products, seasonal offerings, and special promotions.
* Maximize sales by up selling, making product recommendations, and driving promotions.
* Handle card payments, ensuring accuracy and security.
Compliance & Health and Safety
* Ensure the team adheres to health, safety, and hygiene regulations.
* Uphold the bar’s licensing laws and maintain awareness of relevant legislation.
* Ensure queues are managed and that you are working with security and other stadium staff to ensure efficient queue times for customers.
Required Skills & Qualifications-
* Experience - Minimum of 2-3 years of experience working in a bar environment, with at least 1 year in a supervisory or team leader role.
* Leadership Skills- Strong leadership and team management skills, with the ability to inspire and motivate staff.
* Customer Focused- Excellent customer service skills with the ability to handle challenging situations calmly and effectively.
* Attention to Detail- High standards of cleanliness, presentation, and accuracy in all aspects of bar operations. Possess knowledge of keg rooms, beer gas and keg changing.
* Organizational Skills- Ability to manage multiple tasks and responsibilities in a busy environment.
* Compliance Knowledge - Understanding of relevant licensing laws, health and safety regulations, and food hygiene standards.
* Flexibility to work evenings & weekends.
Benefits
* Competitive salary
* Opportunities for career progression
* Hot Meal while on duty provided.
Work as part of our non-matchday hospitality team at functions and other large scale corporate events.