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Hospitality Team Member - YHA Windermere
Reference: JAN20256857
Expiry date: 23:59, Tue, 25th Feb 2025
Location: Cumbria - Lake District
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Windermere are looking for a Hospitality Team Member to join their team!
At YHA Windermere we pride ourselves on our team and customer service, we are looking for kind, conscientious and hard-working individuals to join our established team. As well as the day-to-day running of the hostel we like to do that little extra such as:
* Team fundraising events including hosting our own fell race,
* Casual events such as open mic and quiz nights,
* Conservation work and planting trees in our extensive grounds.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
* 10 nights free hostel stays per year for you and up to 3 friends or family.
* Access to YHA’s staff discount and cash back portal.
* Free YHA Membership each year.
* Access to support via our Employee Assistance Program.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
* Providing great customer service to all our customers, members, and guests.
* Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
* Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
* Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
* Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
To provide excellent service to our guests, we are looking for the following qualities in our Hospitality Team Members:
* Experience of working face to face with customers.
* Experience of working in a team – can help others to achieve a common goal.
* Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines.
* Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
* Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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