In a Nutshell…
We have a new opportunity for a Customer Service Technician to join our team within Vistry Devon South West, working across various sites in the region (Devon. Cornwall and Somerset) with head office based in Exeter. As our Customer Service Technician, you will be responsible for rectify defects reported by purchasers within the Vistry and NHBC warranty periods and continue the Company's commitment to the customer journey.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Company Van
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
Educated to GSCE / GCE standard in Maths & English, and, or,
Valid CSCS card
Driving License
Proven experience working in a similar role for a residential house builder or a relevant organisation
Detailed understanding of NHBC customer handover requirements
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Multi-trade skills including: Carpentry and internal/external door adjustment, decorating (emulsion and oil based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
A general knowledge of construction
Good planning and organisation skills
Problem solving and decision making skills
A polite, tactful, and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skillsDesirable -
NVQ levels 3 & 4 in customer services
BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
City & Guilds in relevant trade
Be working towards or completed an ONC / HND in Construction
Demonstrable career within the construction industry or hold relevant qualifications along with experience.
Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
Good understanding of building regulations and legal obligationsMore about the Customer Service Technician role…
Using weekly job sheets, diary and work schedule.
Return all job sheets to Coordinators within 3 days.
Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Area Customer Service Manager.
Liaise with the purchasers as and when required.
Ensure that all materials are available at the commencement of the jobs.
Ensure that any problems or incomplete work are reported to the Customer Service Co-ordinator immediately.Finally, let's tell you a bit more about us…
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
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