FIXED TERM: 12 Months, 37 Hours Per Week.
SALARY: £26,421 to £28,770
LOCATION: Tiverton
We have an opportunity for a Revenues and Benefits Information Officer to work in our Revenues and Benefits team on a fixed term contract for twelve months.
The main duties of the role include:
1. Dealing with enquiries by telephone, personal calls, and correspondence, providing a “there and then service” where possible.
2. Maintaining Council Tax and Business Rate accounts, including the collation of data for Council Tax Reduction and Housing Benefits.
3. Liaising with other officers within the Local Authority regarding routine problems/enquiries.
4. Assisting customers with instalment arrangements and queries regarding their debts, including setting up and maintaining Direct Debits and providing personal budgeting support.
5. Referring vulnerable customers to the Residents Financial Support links on Mid Devon’s Webpage.
6. Reporting difficult or contentious issues to the Revenues and Benefits Team Leader.
A high level of customer contact is involved in all elements of this post, including written, telephone, and face-to-face communication.
You will be used to working under pressure and will need to interrogate a variety of software systems, requiring an eye for detail and accuracy.
The successful candidate will be able to work in a team and on their own initiative. The Revenues Section works within the General Data Protection Act 2018, so the applicant must carry out their duties with complete confidentiality.
To find out more
To find out more about this role, please contact Bev Saull-Hunt on 01884 234399 or Jo Tulk on 01884-234641.
For full details, please read the Job Description and Person Specification - Revenues & Benefits Information Officer.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
How to apply
Please download and complete our Job Application Form and send it to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
CLOSING DATE:
8 October 2024 at 5:00pm
POST NUMBER:
RB14
VACANCY NUMBER:
2024130
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your ongoing job search.
#J-18808-Ljbffr