Job Summary
The Heart Division at Royal Brompton Hospital is seeking an experienced, enthusiastic and dynamic Service Manager for the Cardiology Service. This is an exciting time to join the Service as we transform our pathways within the Heart, Lung and Critical Care Clinical Group which is part of Guy's and St Thomas' NHS Foundation Trust. Our division is committed to clinical transformation and innovation and the successful applicant will have multiple opportunities to drive changes.
We are looking for a motivated individual to come and join a great administrative team within the Heart Division. The successful candidate will have the opportunity to develop and work closely with the clinical team to ensure smooth operational delivery of the Cardiology service. This post offers an opportunity for those wishing to develop a career in NHS management, allowing the post holder to develop and improve services and patient experience.
Main Duties of the Job
The Service Manager (SM) is accountable to the Deputy General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets.
You will provide proven leadership and expert advice to your teams to help deliver high standards of care and a quality, patient-centered service with an ethos around continuous improvement. You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities. You will be highly analytical and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. You will be characterised by your commitment to service excellence, and the development of a skilled and caring multi-professional team. In order to be short-listed, you will be expected to provide succinct and clearly referenced evidence which demonstrates that you fulfill the essential requirements for the position.
About Us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield, all with a long history of high quality care, clinical excellence, research and innovation. We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.
We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world. Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment and research. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Date Posted: 20 November 2024
Pay Scheme: Agenda for Change
Band: Band 7
Salary: £54,320 to £60,981 a year per annum incl HCA
Contract: Permanent
Working Pattern: Full-time
Reference Number: 196-COF10495-H
Job Locations: Royal Brompton Hospital, Sydney Street, London, SW3 6NP
Job Responsibilities
Operational Performance Management
* Exercise delegated authority on behalf of the Deputy General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution.
* Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract.
* Manage the analysis of data so that the Clinical Lead and the SDU leadership team have access to timely and accurate information on all key performance indicators.
* Ensure compliance with all relevant Trust policies.
* Ensure sufficient staffing levels and allocation depending on service needs.
* Ensure correct skill mix within team.
* Responsible for the day-to-day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
* Respond to daily problems and ensure issues are swiftly resolved; implement longer-term solutions to issues raised.
* Work closely with the Clinical Lead and Matrons to ensure effective support services are in place for all clinical areas.
* Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
* Ensure all policies and procedures are adhered to as required by the Trust.
* Responsible for ensuring Junior Doctors hours requirements are met within service area.
* As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
* Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
* Participate in and contribute to Trust wide initiatives and projects as appropriate.
* Develop and write policies and standardised procedures within own work area.
* Ensure that effective systems are in place to maintain service delivery in the event of staff absences.
Management and Leadership
* Set objectives and review performance of A&C staff, identifying individual training and development needs and promote continued personal and professional development to ensure continual improvement.
* Manage sickness, disciplinary and performance issues in line with Trust policies.
* Support the clinical lead to ensure safe staffing, recruitment and other HR queries from the medical/dental team.
* Support organisational change and wider organisation to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures.
* Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
Quality, Risk and Governance
* Manage the implementation of effective systems, control processes and risk management arrangements in the service.
* Support the monitoring of compliance with internal and external governance and best practice requirements in the Service.
* Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the Service.
* Undertake complaint investigation in conjunction with clinicians.
* Resolution of PALS issues.
* Ensure outcomes of root cause analysis, serious incident investigation, PALS issues are implemented.
* Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of the administrative service.
Financial Management
* Manage the A&C budget within the service ensuring that expenditure is within agreed limits.
* Manage and monitor performance so that the Service meets its financial and operating targets.
* Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate.
* Lead delegated projects for the Service/Directorate to contribute to the achievement of cost improvement programmes.
* Ensure compliance with Trust standing financial instructions.
Strategy, Change and Service Improvement
* Participate in Trust and Directorate-wide programmes that contribute to the modernisation of patient services.
* Contribute to the strategic development of the Service.
* Identify and ensure service improvement plans are moved forward and delivered with support of DGM/AGM.
* Identify opportunities for service redesign, focusing on a patient-centred approach to delivery; contribute to plans which improve and develop services.
* Participate in Trust and area wide programmes that contribute to the modernisation of patient services.
Person Specification
Skills/Knowledge/Ability Essential
* Knowledge of operations and/or project management methodologies and techniques.
* Knowledge of contract management.
* Understanding and track record of successful change and project management.
* Effective people and project management skills.
* Use analytical and judgement skills including understanding and application of complex statistical and numerical data.
* Work flexibly and prioritise in response to changing demands and requirements.
* Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.
* Excellent management skills including motivating and coaching staff.
* Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
* Ability to find innovative ways of solving or pre-empting problems.
* IT literate, including competency in MS Office programmes and in particular in Excel.
Education and Qualifications Essential
* Educated to degree level or equivalent knowledge, skills and experience.
* Evidence of recent Continuing Professional Development.
Desirable
* Understanding of lean methodology.
Previous Experience Essential
* Evidence of managing successful project and/or operational performance and improvement; including the development and monitoring of output and outcome measures.
* Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
* Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Desirable
* Knowledge and understanding of the changing NHS environment.
* Managing Consultants and junior doctors.
Additional Information Essential
* A commitment to partnership working, inclusion of a diverse workforce and service integration.
* Ability to carry out the physical requirements of the post, with any reasonable adjustment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer Details
Employer Name: Guy's and St Thomas' NHS Foundation Trust
Address: Royal Brompton Hospital, Sydney Street, London, SW3 6NP
Employer's Website: https://www.guysandstthomas.nhs.uk/careers/careers.aspx
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