Main area: Urology
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (over 5 days)
Job ref: 205-6818702
Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Royal Stoke Hospital
Town: Stoke-on-Trent
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 17/12/2024 23:59
Medical Secretary Team Leader
Job overview
Join Our Team!
Are you passionate about making a difference in people's lives? Do you thrive in a supportive and inclusive environment? If so, we have an exciting opportunity for you!
This is an exciting post for someone with medical secretarial or administration experience within UHNM looking for exposure to supervisory experience and to learn new skills. Previous experience of working within a medical secretary environment is desirable but not essential as full training will be given.
Main duties of the job
The post holder is required to provide comprehensive secretarial, waiting list management, and administrative support to medical and nursing staff within the Urology team. Responsibilities include:
1. Assisting medical and nursing colleagues in the organization of the specialty team workload.
2. Communicating appointment and admission-related information to patients/carers.
3. Supervising the administration team and ensuring compliance with the Patient Access Policy.
4. Coordinating the day-to-day workload of the specialty team.
5. Being the first point of contact for any queries.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and are highly regarded for our facilities, teaching, and research.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
Detailed job description and main responsibilities
The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality. Responsibilities include:
1. Exchanging information with patients and carers, requiring tact and diplomacy.
2. Communicating complicated information to other departments and external contacts.
3. Planning and organizing their own time and prioritizing work for others.
4. Ensuring effective management of waiting lists, including compliance with the Patient Access Policy.
Person specification
Please see job description for supporting information and qualifications.
Important information about your application
* All correspondence will be sent to your provided email address. Please check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check if the role requires it.
University Hospitals of North Midlands NHS Trust (UHNM) actively encourages applications from the Armed Forces community.
If you would like support completing an application form, please contact the recruitment department on 01782 675533.
At UHNM, we reserve the right to close any advert early, therefore please apply without delay!
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