We're looking for a Client Manager to join our growing team.
Day to Day You'll Be:
1. The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.
2. This role assists customers in getting their desired outcomes when using TransUnion's products and solutions. The client experience function is responsible for delivering the following outcomes:
3. Responsible for improving user onboarding time and experience.
4. Facilitating product adoption through established relationships.
5. Increase customer retention through relationship focused client management.
6. Increase customer satisfaction through product adoption and post adoption support.
Essential Skills & Experience:
1. Requires a strong background in credit reporting or related industry, typically with 3 or more years' in-depth experience.
2. Experience with Salesforce to use and analyze data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision.
3. Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction.
4. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model.
5. Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.
6. Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded, taking information from multiple sources and formulate an overall solution or decision to resolve problems, giving appropriate direction to clients or TU associates as required.
Desirable Skills & Experience:
1. Good project and time management skills to manage numerous customer and internal stakeholder touch points.
2. Showcases experience in being adaptable and willing to learn new skills.
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