Job summary RECEPTIONIST JOB VACANCY LINTON/LOOSE/HEADCORN SURGERY BRANCHES We currently have a vacancy for a new receptionist. The successful candidate will be predominantly based at our Linton site but with the flexibility to work across all three sites. Hours are negotiable. Main duties of the job It is the responsibility of each receptionist to assist in the smooth running of the practice. It is important to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. It will be part of the day-to-day role to help facilitate patients accessing the clinical care provided by the practice and to support the GPs and nurses in providing that care. The reception team consistently acts as the first point of contact for anyone accessing the practice. About us Greensand Health Centre is a newly formed PCN consisting of three branch sites: Linton, Loose, and Headcorn. We are a friendly, supportive team who are looking to expand services that we offer to patients. We have a strong commitment to a happy, sensible work-life balance and place value on a healthy, strong team. We aim to provide the highest standards of medical care within a friendly setting. Built within primary care, for primary care, Athena works with local GPs and their practices to champion investment in and deliver effective primary care at scale. By connecting in this way, we are stronger, more resilient, and can care effectively for over 25,000 local people together. Date posted 13 February 2025 Pay scheme Other Salary Depending on experience Negotiable Contract Permanent Working pattern Flexible working Reference number A5480-25-0000 Job locations Greensand Health Centre Heath Road Linton Maidstone Kent ME17 4NU Greensand Health Centre 1 Boughton Lane Maidstone Kent ME15 9QJ Greensand Health Centre The Hardwicks Headcorn Kent TN27 9AA Job description Job responsibilities Key Responsibilities: To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries. To ensure the clinical staff receive medical records as requested. Greeting and booking in our patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages, taking appropriate action. Filling out medical/admin requests using our online consultation form for future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients and acting as a liaison with the doctors/nurses as necessary. Receiving specimens from patients, ensuring all their details have been recorded while following health & safety policy. Tidying the waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff. Job description Job responsibilities Key Responsibilities: To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries. To ensure the clinical staff receive medical records as requested. Greeting and booking in our patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages, taking appropriate action. Filling out medical/admin requests using our online consultation form for future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients and acting as a liaison with the doctors/nurses as necessary. Receiving specimens from patients, ensuring all their details have been recorded while following health & safety policy. Tidying the waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff. Person Specification Qualifications Essential The successful candidate must have excellent phone etiquette and communication skills, be computer literate, and have the ability to manage multiple tasks. Person Specification Qualifications Essential The successful candidate must have excellent phone etiquette and communication skills, be computer literate, and have the ability to manage multiple tasks. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Headcorn Surgery Address Greensand Health Centre Heath Road Linton Maidstone Kent ME17 4NU Employer's website https://www.headcornsurgery.co.uk/ (Opens in a new tab)